Hyatt Regency Creek Heights Residences — Attraction in Dubai

I would have given the Hyatt regency 5 stars for its cleanliness and facilities - ONLY for its cleanliness and facilities which is up to the mark . But otherwise , their service is lacking and there are many more better hotels with better hospitality .I stayed here on the 24/25 th august in room 1109 and was not satisfied at all with the service .

1. I specifically asked for a quiet room, they replied saying they’ll try - I was given a room next to the elevators and the walls must be really thin because the whole night I could here the rumbling of the elevators up and down. Also one can here the guests in the other rooms easily , so if you’re a light sleeper looking for some rest - this hotel with its thin walls isn’t going to help

2. delayed in room dining. I placed an order for dinner to be sent to my room at 9:48 pm … waited … and waited … at 10:55 pm I called them and was told “ in 5 minutes we are sending it”…. So if you order a simple dinner of rice and daal be prepared to wait like an hour !! Also the food was mediocre. For the time they took one would expect the chef prepared some fabulous version or something … so again disappointed.

3. the room I booked had breakfast included . I was told it was a buffet breakfast and can’t have it sent up to the room . Ok fine , no issues . However I had a change in my schedule and had to check out early, I didn’t have time to sit down and do a buffet breakfast so when I went down to the restaurant I requested a small takeaway of some fruit or breakfast items like maybe a muffin or croissant from the buffet selection to be packed . I was told it “ wasn’t possible “ Like seriously? I’ve stayed at other 5 star hotels where they gladly and happily provide one with a small box where in one can fill up with some easy packable eating item like - a sandwich or muffin etc and maybe take a piece of fruit too. Over here they just were like -“ sorry it’s not allowed” Really Hyatt regency ? You can’t provide one tiny card box to a guest whose already fully paid for your breakfast buffet … you won’t even let them have a muffin??? That’s like the most stingiest rule . Shame.it’s like daylight robbery. And in times like a pandemic , this hotel would rather press their customers to sit in the restaurant and eat than to do a simple takeaway. It’s not like I asked for a 5 course meal to be packed. I just wanted a few breakfast items .

4. attitude of staff- I get that hospitality is a tough and tiring line , that a lot of times people at desks have to fake the smile and welcome. But here the staff (3 out of 4 I had contact with) had an air of snobbishness. Not at all warm and congenial . Very sad . I don’t often post bad reviews of a place but I just had to let people now that there are much better hotels than this and not to waste their money at the Hyatt regency...

Hi I stayed in your hotel in room number 620. I checked into the hotel on 10th of my for 2 days. On 11th morning all proberly post afternoon I went for swimming. Before going to swimming my cash my passport was lying in the room. When after sometime I enter my room my room was half clean my cash was stacked up and my passport was also touched. I do not understand why somebody without my permission enter my room. I am not blaming anyone for the loss of money because it was cash in US dollars and dirhams and I am not sure what amount of cash I was carrying. My question is why someone enter the room for the purpose of cleaning. And the room was not the papers were lying there the tea cattle was not changed it was lying tilted. On coming back to the room. When I found out this thing is happen to call the reception and they have sent the supervisor to my room. He was polite and humble but he didn't had any answer to my questions. Then after sometime two guys come to my room and I think they were certain senior people. I have told him the whole story and they still didn't had anu answer. Then I specifically told them either my privacy button is on or off I am leaving the hotel in 15 minutes and please get my room clean anyhow. When I returned late in the evening my room was not at all cleaned.

This gives a very unpleasant experience when you come to know that your belongings like passport and money has been touched.

Initially I book the hotel through booking.com and it says pay at the hotel. But I was coming to Dubai and I have got repeated messages pay before I come because you guys are going full. I requested them that I am at the airport and I would come and pay at the hotel. Inspire of that they asked me to pay the money and I paid the money. This look very unpleasant and look to me like a blackmail. So if your hotel is coming up full in reservations so you should trust the customer is booking the hotel because you have given him the choice of paying at the hotel.

All in all I had a very unpleasant experience due to reasons mentioned above.

I don't think so it will bring any change my feedback would not bring any change but as a paying customer it was my duty to high light this.

Thanks...

I am deeply disappointed with the way Hyatt Regency Creek Heights Residencies handled our recent booking. Due to a medical emergency, the lead passenger in our reservation was admitted to the Intensive Care Unit. We promptly submitted all necessary medical documents 3–4 days before our scheduled check-in on 20th December 2024, hoping for some flexibility. However, the hotel refused to support us in either canceling or rescheduling our booking.

Here are the booking details for reference: System Ref No.: BID-3851950 Voucher Issue Date: 3rd December 2024 Check-in Date: 20th December 2024 Check-out Date: 27th December 2024 Travel agency : Raj Yatayat

We were a family of three adults and one child traveling to Dubai. Both our flight and hotel bookings were non-refundable. Despite this, Emirates Airlines showed great empathy and refunded 70% of our ticket amount, understanding the seriousness of our situation. Their response gave us hope and gratitude during a difficult time.

In stark contrast, Hyatt displayed no understanding or compassion. We were open to both a refund or a reschedule, but the hotel refused either option. This response is shocking and disheartening, especially from such a reputed brand.

Dubai is celebrated for its warm hospitality, but Hyatt’s rigid and unsympathetic attitude tarnished our perception. We chose Hyatt for its reputation but are now left questioning its commitment to customer care.

While Emirates demonstrated professionalism and humanity, Hyatt failed to rise to the occasion. We sincerely hope Hyatt reconsiders its policies and handles emergencies with more empathy in the future. This experience has left us with no confidence...