Escape Hunt Bristol — Attraction in Bristol

I recently had the pleasure of experiencing an incredible escape room, and I have to say, it exceeded all expectations! From start to finish, it was an immersive, challenging, and unforgettable adventure. A big part of that was thanks to our amazing host, Adelaide, who truly made the experience exceptional.

Adelaide was welcoming from the moment we arrived, setting the tone with just the right amount of excitement and mystery. She explained the rules clearly, answered all our questions, and gave us the perfect amount of hints throughout—never too much, but just enough to keep us on track when we hit roadblocks. Her enthusiasm for the game was contagious, and it made the entire group feel energized and engaged.

The room itself was expertly designed, with clever puzzles, intricate details, and a fantastic storyline that kept us hooked the whole time. Adelaide added to the immersion by staying in character and really enhancing the atmosphere. You could tell she was passionate about her role, which made the experience even more fun.

In the end, we managed to escape with just minutes to spare, and Adelaide was right there to cheer us on, making us feel like true puzzle-solving champions. Overall, this escape room was top-notch, and having Adelaide as the host truly elevated the entire experience. Highly recommended for anyone looking for a memorable and...

Extremely disappointed. The room itself (the fourth samuri) wasn't the worst, but far from the best (have done multiple other escape rooms across the country). Felt there was limited teamwork needed, lots of single tasks to get from one step to the next compared to others where multiple tasks can be completed simultaneously or multiple people need to work on one task at the same time.

But the way we were treated by one of the staff members was appalling. We made one comment and heavily apologised when told not to do it again, we then were led to our room and carried on as normal thinking nothing of it. We were told we had completed the room but nobody knew how, as it still felt there was more to go and there was no conclusion or task we did before it was announced we had beaten it. We were then escorted out a service exit to a back door with no time to take pictures with the signs or celebration time. He then told us our time and were instructed never to come back again and then swore at us before he closed the door. Extremely appaulled with this treatment as was some of our groups first experience in an escape room. Having paid a fair amount of money for the experience I would be tempted to look elsewhere for a better full experience.

I have since emailed and received no response in how we were treated or anything justification for the actions...

Edit: I have upped my review due to their response via email. They were extremely apologetic and came across as very genuine. I will return at some point and give them the benefit of the doubt. Big thank you to Bella.

Entered the room and no message played, and no one seemed to notice even though we were talking about the lack of message. We then asked for a message so someone explained it over the speaker. One of the draws accidentally opened without us doing anything and none of the sounds/ background noise kicked in until about 35 minutes in (a guess because there is no visual of the time remaining). One of the tasks involved a phone and sound over the speaker, which we didn't realise because there was no sound to start with (a good five minutes). This was then followed by us completing one of the tasks and nothing happening for about a minute, I guess until someone realised nothing happened so they manually did it. The room felt run down, broken and neglected. Once we completed the room, we were let out and then essentially abandoned. The person leading our session left and never returned, we weren't offered a photo and as the lift was broken, we had to leave out the back exit - which we couldn't do alone. Fortunately we ended up tagging along with another group. As we paid £90 for this experience, I am extremely...