Royal Commonwealth Pool

The kids love swimming, Aquadash and their lessons. The changing rooms and enforcement of shoe free areas could be better but generally it's decent. Cafe Refresh however is a different beastie altogether. Today, I was the only person waiting to be served and there were 4 members of staff behind the counter. Waited a full 5+ minutes before anyone acknowledged me far less took my order. Watched as the older woman talked to her colleague who was getting himself something to drink. The two young lads kept serving the soft play folk (also not busy) even someone who joined the queue after I'd been waiting. Not even an "I'll be right with you." Eventually ordered from the older woman and I watched as she wandered away from my completed drink to go into the back kitchen to chat to colleague and their kids, leaving my cup on the side without a lid. I remained polite as I paid up, got back to my kids with our purchases to discover they'd forgotten an item. It really isn't that difficult surely - there is great service everywhere in town but for years Cafe Refresh have been letting the side down. Usually it's a 15 minute wait because someone in the queue has the temerity to ask for a hot drink and an item of hot food at the same time. 😧 The Commie is great but honestly they really need to work on the cafe and something approximating service. I do not like making this sort of review but I've really had enough of the poor quality customer service now.