Fantasy Island

Well what can i say about fantasy island!! Ive been going for as long as i can remember i now bring my own kids to fantasy island and never had a problem until this holiday!! We queued up for wristbands and i expected my daughter to get the free wristband as she was just on 0.9m and this was her first time on rides so wouldnt go on the bigger rides so i didnt want to pay out for a wristband for the few amount of rides she was going to go on and i was under the impression that under 0.9m was free to which the person at the till replied they have to be under 0.9m to be free so if she was half of an inch shorter she would have been free!! Not only that my niece who has a disability making her unable to walk she can sit unaided though she just wouldnt be able to walk herself onto the ride!! She wanted to go on the rides and because she was unable to physically stand they refused her a wristband even though they could see she was bigger than my daughter even sat down!! We asked to speak to a manager and they brought out what im guessing is a team leader over a manager and when i said explained to him what happened he looked disinterested and he said its park policy so when i said so its park policy to discriminate against a person with a disability he just shrugged i then said is it because shes in a pram and not a wheelchair he said no its park policy so i said what if a person in a wheelchair wanted to go on the rides he again just shrugged so i said this is a joke i want to speak to someone higher up he said no problem walked away and didnt come back!! So i went into the pyramid as we was at the wristband stand near odyssey, and we saw the same "manager" as we did outside he ran into the back when he saw us so we queued up and spoke to the lady at the till explained what had happened and i said i dont want to speak to the person that ran into the back so she got what im guessing was the duty manager who i spoke to and he kept repeating the same thing about park policy too so i said to him under the equalities act 2010 u need to make reasonable adjustments for anyone with a disability and as soon as i said that his attitude changed and he gave us 2 wristbands foc for both my daughter and my niece!! So why couldnt they have apologised and done this in the first place we wasnt even trying to get my nieces wristband for free its just shocking that we had to go through all of that on our last day of our holiday it quite frankly ruined it and its a good job shes not at the age where she understands and if this is how you treat your disabled customers i feel sorry for the people that do understand as this must really ruin their holiday and be made to feel different which they shouldnt!! I think you really need to look at your policys fantasy island and change them as if it was due to the safety then you wouldnt have given 2 free wristbands as compensation!! I just really hope that if we return in the future we dont have to go through this again as next time she may just understand!! So disappointed