Jake's Playbarn & Mini Farm — Attraction in Great Britain

Last Sunday we had some friends visiting us from Cambridge and we decided to get both our toddlers at this place for a Sunday treat. I definitely regret going there as they ruined our Sunday specially for me as I only get one day a week to spend with my son due to working long hours. When we arrived we were greeted by Hollie at the door where we had to pay entrance fees we were expecting anyway. Our aim was to visit the soft play but when we were paying Hollie asked us if we fancied to visit the farm as well so we thought we will do a quick visit with the toddlers at the farm before we get into the soft play area so paid for both and proceed to the farm. No advice was given at this point on how things work. We spent in total 15 minutes at the farm and decided to go back in for the soft play as it was quite windy outside but there was a surprise for us once we went back in. As soon as we were going to walk into the soft play Hollie stopped us and told that we cannot go into the soft play if we have been outside to the farm first and that we should've done this other way round. We challenged Hollie and told her that she didn't inform us and our aim was the soft play mainly and her answer was that she forgot to mention that and she couldn't do something to fix it. We asked to speak to a manager then a lady called Trudy comes in and tells us on a very rude way that we cannot go into the soft play without paying. We explained to her that we paid for both with Hollie but didn't know the procedure and Hollie didn't explain to us that we had to use the soft play first and the Trudy says "Oh well I didn't know that, I will refund you the soft play but I am not refunding you the farm as you've already been there" on a very rude way which I don't find it very attractive when you ruin someone's Sunday already. I would've expected at full refund at this point and an apology but none of these happened. It's not the case of getting £10 back or whatever the price was, but is the principle that they ruined our day and were still being rude. At the end we ended spending our day in a Costa Coffee with two toddlers staying on their prams rather than enjoying themselves as we were hoping. Definitely wont be using again and won't let none of my friends or family...

Having paid the entrance fee to be told if you go outside first you will not be allowed into the soft play area afterwards, you must do that first. We found this very odd. It also means if you want to just do the outside things but want to eat there, you then have to go back inside to the restaurant next to soft play. Try telling a two year old that your not allowed to go on the soft play because of the backwards rules in place. On venturing outside, we found the whole area very dirty and covered in rubbish, even a considerate person let their child go to the toilet in one of the pieces of play equipment. As we went round we found that most of the rides were not switched on, we later found out that they are not switched on until 11. This was not clear anywhere. They also advertised a bouncy castle, for another additional cost, they didn't actually have a bouncy castle. But probably the most important issue we had on our visit was the poor and unsafe state of the facilities. Our little one walked straight up to exposed live plug sockets, luckily we stopped her. We had to complain, to which we were told that the sockets should be locked, bit late if we hadn't stopped her. On further inspection we found most of the sockets exposed accessible to any small child. Having been in the playground installation business for some time, this place is extremely unsafe. The use of domestic grade fittings and not following correct installation and safety guidelines shows a complete lack of compliance with health and safety and the safety of their customers. I would even go as far to say that if the park was inspected it would have trouble in passing and getting a safety certificate. I certainly will not be returning and will definitely not recommending this place to anyone, quite the opposite....

Booked for my son's 5th birthday last year for the indoor Barn soft play.

The sign in process was completely disorganised.There were party attenders arriving and the workers seemed confused as to who should be where ,the process was slow and chaotic as a result children lost valuable playtime.

Whilst upstairs the mayhem continued and workers were chasing us around with a card reader and seemed more focused on money than getting the guests in.disappointing.There was one redeeming feature a talented ,skilled and professional young lady ( I think Jess was her name)who shone as she got the food out on time and almost single handedly redeemed the whole event.That same young lady was great with the children.I feel she had been let down by management who were more focussed on money and not customer service.

In all fairness my children did enjoy themselves at event,the upstair s party room was a bit cramped.On the plus side you can visit the outdoor area the same day,which was brilliant, and I got a free voucher for the play barn. I redeemed it at a later date via eventbrite and there was nickel and dimed about how I had ordered the ticket,even though it was tantamount to the same financial value.The mighty profit bugs struck again,confirming my toughts on their poor command of the customer journey.

The barn wasnt up up to much , organistation and supervision lacking outdoors was the highlight.That young lady should do her own party business and the owners should ask whether excessive huberis and greed have crept in,there are alot of competitors in this space,they could do better ,priority queue for parties,better banding system, staff assigned to a party,more experienced...