New York New York — Attraction in Great Britain

Me and my husband enjoyed our visits here over the weekend. The majority of the staff were very helpful, even if they were busy. However, one female staff member ruined our experience earlier today. We approached the prize section to exchange our tickets and as we handed over our paper receipts, the woman asked us if we knew how many points we had and refused to add them up for us which I found a little weird. My husband told her which prizes we would like and she just stood staring at him. I clarified which prizes we'd like and she acted like she couldn't understand me either. When I asked why she was pretending that she couldn't understand my husband, she said 'well there's loads of Star Wars items how am I supposed to know which one he meant?". I suggested that we wanted the item that my husband was pointing at and the staff member started to argue with me, at which point I told her that she was being rude. She then continued to argue with me and told me that I was being rude! I CANNOT believe the disgusting attitude of this woman and the fact that she thinks it's acceptable to have a full-on argument with a customer, in front of other customers. Especially when we'd spent so much money at her workplace! Quite disgusting really, and she let the rest of...

I witnessed staff members moving items on the 2p machine backwards (even saw a customer go away to get coins, staff immediately came through the machine they were on and moved the prizes back, to which she returned and questioned them and they said they thought she left...)

It felt like staff were constantly walking around, checking to see if items were too close to the edge and if so, the machine was opened and prizes moved. The prizes were never close to tipping over.

I also won a teddy in a grab machine, as the tag on the teddy got caught on the claw. Staff came over (was nice and understanding about the situation) and handed me the teddy. They then took it back to drop in the collection hole. I asked why and he said "so the machine can reset so you can't win again" and walked off.

I know it's a business and they are there to make profits but it feels like most games are not down to luck or chance, but more about getting maximum profits. This all really took the fun away...

Great day/ evening out with the family or as a couple and there are lots of good machines to use. However some of the machines were faulty/ out of order without any signs on which was a little disappointing. The prizes in the 2p machines were a lot better than some of the other arcades and all in all we had a really good time. The prize selections with tickets were half...