Jackson's Art Dalston — Attraction in London

ABSOLUTELY APPALLING CUSTOMER SERVICE! It is undeniable that Jackson

s stock a wide range of art supplies which cannot easily be obtained elsewhere. However, their customer service has to be one of the worst ever as is evident from the following: Jackson

s web site was not functioning properly for 3 days, and when we phoned customer service about this, they were totally unapoletic, and failed to give us any reassurance they were doing anything about the matter. *John at customer service was dismissive about the significance of the above, and merely stated that I could put in a telephone order. The fact that you can

t see a list of supplies or the price of products over the phone seemed be of no consequence to John. *Once the item was ordered, John then assured us they would be delivered the next day via DPD. *Although DPD was sceduled to deliver the items between 15.12 and 16.12pm, they failed to deliver them, and claimed they had tried to gain access to our house, when the latter was false since we had waited in the garden all day for the delivery. *When we contacted Jacksons customer service, and explained that the DPD driver had failed to turn up, and made the excuse of havin g been unable to gain accesss, the female at Jacksons customer responded by saying she would contact DPD to find out the reason for their delay! *When I pointed out to the female at Jacksons customer service once again, that DPD hadnt been delayed (as she had misinterpreted) but rather had claimed to have tried to deliver the parcel when they had never been near our house (as they are well known to do when they fail to deliver parcels), once again the female at Jackson

s customer service said she would contact DPD to find out why they were running late! *Out of exassperation both with Jacksons art for failing to have a web site which works for over 3 days, then using a delivery company like DPD who are well known to be completely useless, and also for employing staff in customer service who cant understand what is being conveyed to them, when I spoke to Syeda the manager I decided to totally cancel my order with Jacksons! It is my view that Jacksons exploit the fact that they sell many art products which arent easy to obtain from other art companies, and therefore feel that they can get away with operating a totally shambolic service. Syeda the manager was totally unapologetic, and was reluctant to recognise that the assistant I spoke to initially required to be retrained to ensure that she could understand, and respond appropriately when customers where conveying basic information to her. It seems that Jacksons view is, that the customer is always wrong, and if they dont like the shambolic service provided by Jacksons, the customer can go and...

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I ordered a New Wave posh (grey glass) palette from Jacksons which cost me £30.00. Having used it only twice for oil painting , within a week the grey coating started to peal off despite the fact that I had cleaned the palette as per instructions. I emailed customer services at Jacksons immediately informing them of the above, offering to email them photos of the substandard palette which obviously hadnt been coated properly. Jim at customer services assured me he would arrange a return label and full refund and asked me to email him photos of the palette. Although I emailed him 3 photos the same day, Ive yet to receive an acknowledgement let alone a refund or return label well over a week later! Each time Ive tried phoning customer services at Jacksons owing to the fact that no ones answered Ive had to hang up after 10-15 minutes . Even although Ive emailed customer services 3 times in total regarding this matter no one has responded leaving me with no option but to contact Trading Standards.... wasting yet more of my time! Most negative reviews here refer to Jacksons appalling customer service. In spite of their promise to a previous reviewer to improve it, as is evident, their customer service has got even worse! Customers should be aware that once Jacksons have secured your money, they are totally unconcerned about any issues you may have regarding defective products theyve sold you! (PLEASE NOTE: it was only after my 3rd email to Jacksons in which I threatened to contact Trading Standards that they finally responded and reimbursed me for the defective new wave palette they had sold me. As a previous reviewer commented, I would be wary of some of the good reviews on this site, particularly the ones which praise...

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Despite their good prices on paints and brushes, I find that their customer service is terrible. When I notified Jackson's Art that my order contained a broken glass bottle of medium, the advisor on the phone huffed and sighed and eventually agreed to send me another one; but not for urgent despatch. It is worth noting that I had to pick the shards of glass off the other items - the whole parcel being damaged and unsafe - and the oil had soaked through the packaging (I'm only glad I didn't order solvent). Then last week, I did two separate orders on Tuesday and another order (I forgot one paint) on Wednesday, and I'm still waiting this morning (Saturday) for them to despatch all of my orders, since they had seemed to have grouped all of my orders together and had taken a long time to 'pick' them in the warehouse. I rang them yesterday about my problem and the lady advisor merely said that it was strange that this had happened, though it might be due to the backlog of orders over the bank holiday weekend and that they had to prioritise the express orders over the standard; she said that it looked likely that all three would be despatched at the same time yesterday, but I'm still waiting today. They can't be contacted with regard to online sales at the weekend, so it looks like I'll have to wait until Monday. Looking at some of the Feefo reviews, poor packaging and delayed despatch have been a problem for some other customers too. Suffice to say that I'll be going back to Great Art for my art supplies; I find it unforgivable that Jackson's have already charged my card and the money was processed into their account last week, but there's still no confirmation from them of when all of my items will...

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