Rowans Tenpin Bowl — Attraction in London

Totally disgusted with this place. I wish I had looked at the reviews before attending with my family.

Let me start by saying that I had no preconceptions beforehand. As soon as we arrived, we were told we had to pay an entry fee in addition to the money we had paid online for the bowling.

We then went to our lane after checking in to find no small children's balls available. After pleading with another party of children, we got a ball for our child only to find the only ball guide/launcher was broken so when you rolled a ball down it, the ball veered to one side.

My wife went downstairs to get some refreshments for us and was gone for what seemed like an age. Whilst we were waiting for her to return, we had a member of staff ask us to carry on playing. We explained that we were waiting for my wife to return and they seemed to be put out that we weren't just taking her turn for her.

My wife returned to tell me that some drinks were unavailable and we then had to waste more time by going back again as they wouldn't bring food to the lane. I understand at busy times this might not be possible but get this...

I counted 4 staff upstairs on their phones, not paying any attention to the customers and then downstairs it looked like the entire team was just dossing about behind the bar. Some were sat down in a corner, a couple on their phones, and I heard one even talking about not wanting to be there because of the massive hangover they had.

So we wasted time having to go back downstairs to get the food. There are big signs stating no food and drink on the lanes, so we left our refreshments directly above the sign on the table only to turn around and find that a cleaner had come along and disposed of it. This table is literally less than 2m away from the bowling space where we were bowling.

Crazy!

Add to this that the sidebars kept jamming and not coming up for my child, and it was really the most terrible experience. Given the lazy attitude of the staff there, I can understand that the equipment isn't maintained to any standard hence the issues.

Find...

My experience it was not a very pleasant experience I’ll took to my sister and her two kids on Sunday for some fun and I had bad experience with the bar staff not friendly i’m very poor customer service the manager of the Bar staff name JK I believe not he real name I went up to him after buying a round of drinks cost me 25 pounds I just ordered my drinks carry over to my table and one off drinks drop of table so I went up to him manager of bar staff Wearing black shirt so I went to speak to the person that served me the drinks initially I asked him if that was the gentleman that was in charge and you told me yes so I went up to him to inform him that there’s been spillage and about situation with a drink and bar manager named JK Just looked at me up and down and then started to laugh and then turn around and said to me well what do you want me to do you just have to buy another one I felt very uncomfortable very embarrassed and very frustrated the situation and then he just walked off then he started talking and messing about with other staff staring at me So the frustration the gentleman that serve me drinks initially I turn around and I said to him is that your manager and he turned around and said to me yes and I bought myself another drink and I said I’m going to make a complaint and then I was very very uncomfortable and very discomfort with experience I had there I did not enjoy myself at all me personally I’ve been in retail for 25 years I’ve never treat a customer like that I would’ve offered a replacement drink then I would off offer to bring it over and i would said don’t worry I’m gonna get somebody to come clear up mass 30 mins went by and mass was still there so I took it upon myself to go to another member of staff to inform her so she can clean it up so there wasn’t no accidents but the staff manager was very very unprofessional I would not recommend anyone to go there I’ve been going there for the past 30 years and I’ve never had an experience like that before NAME OF...

I am not impressed by the staff at the door. They play the unpleasant big guys card who control everyone by bossing people around a little, don’t smile, don’t say hello and give orders like we are entering a military high security zone. They take bottles of water away ... but you can enter with a KNIFE. Yes, a knife! My friend had one (sterling silver) in her shopping bag along with the birthday cake she made. We are good people so all we killed was the cake but it could have belonged to an insane person. Security isn’t an act, it’s an actual duty and responsibility towards your customers. Lose the attitude and do real bag check please.

We went to the bar for drinks around 8pm. Only 2 staff available. Waited 15min to place my order. The waitress was nice and the lady in the kitchen was pleasant too. Went back around 9:30pm to order the same gin&tonic and it tasted so bad I asked to have it changed (tasted they probably got mixed up between sparkling water and tonic water) The watress (another one) was a bit confused as how it has happened , but she didn’t even discuss it and changed my drink, which was appreciated.

Burgers are pretty plain and basic but for the price and if you are hungry, that works!

Karaoke was good fun. An upgrade in the playlist would be nice to have. Just a thought- A waiter coming once in a while so we can order some drinks while enjoying karaoke would be great to have too so we don’t have to queu at the busy bar and loose on the karaoke...