Zufari: Ride into Africa — Attraction in London

Disappointing Experience – Poor Staff Attitude on a Special Day We visited the park for the third time to celebrate our daughter’s 4th birthday, specifically so she could finally go on the safari ride she had been eagerly waiting for. The previous two times she wasn’t tall enough, but now — measured at exactly 1.01m by our pediatrician — she finally met the requirement (the ride allows children from 1m and above).

At the entrance, staff measured her and confirmed she was tall enough, so we were allowed in. We waited patiently in line under the sun like everyone else. When it was our turn, we stood at the designated gate with another family. Just before boarding the jeep, a female staff member called the other child over to re-measure him, and then asked to re-measure our daughter as well.

Although she had already been measured and approved, this staff member insisted she was just under the height limit. She said that she was less than 0,5 cm shorter but its still under the line.Other parents nearby also commented that she was not under the line of 1 meter, but the staff member pressed down a metal bar firmly on her head, seemingly trying to make it appear like she was too short — and not even measuring properly from the top of her head.

Right after that, she measured the other child from the same family at our gate. He was clearly taller than 1 meter, and yet she continued to measure and re-measure him multiple times, pushing down the metal bar again and again — almost as if she was trying to disqualify him too. This wasn’t about safety; it felt unnecessarily harsh and unfair. Another staff member also came to us and he was just repeating that they have the right to remesure multiple times. Only one staff member was polite and tried to explain that, for safety reasons, children under 1m could not board, which we completely understand. However, I pointed out that our daughter had already been approved at the entrance. He admitted the contradiction but said there was nothing he could do.

What was most upsetting was not the final decision — which we might have accepted — but the unprofessional and aggressive attitude of the female staff member. She raised her voice and said, word-for-word, “You are not getting in there,” with no attempt at empathy or respect. When I asked how the front gate could allow us through if the height was insufficient, she snapped that the staff there are untrained and the measuring equipment is inaccurate.

This is unacceptable for a park that claims to prioritize safety and family experience. A polite explanation and an apology for the confusion would have gone a long way. Instead, we were treated with arrogance and zero courtesy. She even ended the conversation by rudely saying she wouldn’t deal with us anymore and would call the manager — whom we never saw.

This was supposed to be a joyful day for our daughter. She had been looking forward to it for months, and instead left disappointed and confused. It’s a shame that what could have been a great memory was ruined due to poor communication and a lack of basic respect from a single staff member.

We won’t be coming back. There are other theme parks where staff treat families with care and professionalism — especially on a...

It probably didn't help that it was pouring with rain at the time, but literally everything about the ride just seemed a bit miserable and out of place (apart from the staff who were genuinely lovely). The diesel trucks are I'll suited for the roll, not only for environmental purposes but also because if your not sitting right on the edge you have very little hope of seeing anything other than the truck itself (or heads of other passengers), and if you are unlucky enough for the animals to all decided to hang out on one side then due to the layout of the course, if you can't see them you won't later. The course itself is mostly concrete which, while offering a smooth ride, completely destroys the narrative being pumped out by the over head speakers, especially when combined with all the fake boulders and cliff faces dotted about. The gand finale that I'm presuming is supposed to take place during the last turn of the attraction doesn't seem to happen out of peak and/or when it rains, however there's no mention that a part is missing at any point before the ride, and no effort is made to change the narrative or even the prolonged pause in a dark fake cave. All in all, I'm glad it was raining and there was no que as even if it had been running properly I'd still be pretty damn...

We found the zufari ride to be pretty cool. On the day we attended the park was very busy... ok, it wasn't quite a weekend - but It was a school strike day on a friday in the middle of july... that's pretty much the weekend right.

Anyway the attraction was very good, it's essentially an oversized land rover in truck form that seats 25 people at a time (5 rows of 5). Due to the nature of the ride, adventurers have to be 1+ meters tall - just mentioning because we saw one family who que'd for over 35mins only to be turned away due to their little boy being too short. They were somewhat miffed and the toddler was raging. But the staff handled the situation professionally and let's be honest, it was no fault of their (parents) own for not checking the minimum height.

The staff were courteous and managed the que fantastically so bravo to them. Particularly the lady with strawberry blonde curly hair.

On the negative and it's only really a personally recommendation - it was 30c and clear skys... so a bit of extra shade over the que just before you get on the ride would...