Zafari Bar and Grill — Restaurant in London

We had a table booked for 6pm, arrived at just gone 10 to 6. The woman at the counter ignored us the entire time we stood there while she tapped on the screen before acknowledging us. She was very lackluster as she seated us and told us someone would be along to serve us. Sat at the table I noticed it hadn't been wiped down properly as there were crumbs and salt around the sauce stand and at the edge of the table. Watching one of the staff, I noticed how they easily missed this when cleaning down another table. I could see the ring of condensation from the jug that had been sat at the table, after he had already put his spray and cloth away. Around 15 minutes later someone came to take our order, we asked for a jug of water (as the price for a large coke was £5 so you could imagine the alcohol) and our food, (Wayama burger and Korean sesame chicken strips). It was 14 minutes before I had to ask the girl where our water was, and the food came out between 10 to 15 minutes after that. The KSCS were flavourful but could have been hotter (in temperature) and the coleslaw was watery (assuming it was the bottom of the tub). The burger was underwhelming for £20 it was just a cheeseburger with a large tomato some lettuce, fresh red onions, and a tiny pickle on a skewer, (it was a slice of proper cheddar not fake cheese 👍). It could have been cheaper, or some fancy gazelle meat or something. The skin on fries were the best part of the meal, as they were the hottest thing on both plates. As you can see on the takeaway menu the burger is called the Wayama Cheeseburger. And it must be smaller or something because it's only £1 to add the bacon instead of the £1.50 you pay in restaurant. Though slow the staff were friendly and smiling. It did however look like a badly disorganised front of house.

Staff 3/5 Food 3.5/5 Atmosphere 2/5 (can't expect much in a hotel restaurant I guess) Prices 0.5/5 (I know they need to make money somewhere but beyond a rip-off will hopefully add a drinks menu...

Booked a table advised restaurant my son has autism so need a quieter table. Also asked for one overlooking reserve if possible. Turned up told no tables for 2 overlooking reserve then told have to sit in the busier end. Explained about my son to be told it is not busy. 10 mins after sitting down large group with young kids came in sat behind us. Then tables already very close where we were they sat a two beside us with a toddler and gave them an extra chair right up by my son. Then had constant trail of people the other side going to the bar right by him. 20 mins later no one spoken to us to take an order had to go to bar and ask for someone to serve us as my son getting stressed. Turned around tables in after us were being served. Finally ordered another 30 min wait by which time my son so stressed would not eat due to noise and how busy it was around us. He left entire meal and had to leave majority of mine to take him back to room. Another 15 mins to get bill. Spoke to manager no apology for delay, where we sat told well we do not have quiet tables and we did not know about your son needing a quiet table. Then told me delays as so busy. Then despite clearly seeing my son not touched his meal no offer to at least deduct it. Got back to room to see they do takeaway. Not even an offer of would you like us to give you a box for him to take it to room. Really looking forward now to breakfast and trying to get him back in there alreafy stresed. Cost of...

Had a fabulous family meal whilst staying at the hotel. Setting was great looking out over the animal areas & the seats were super comfy! Food was delicious 😋 I have a very low fat diet at the moment for medical reasons, so had gone into the restaurant in the afternoon to ask if they were able to prepare me something. Member of staff was very friendly & approachable and got the chef for me to speak to, who said he could make me something without any problem. They recognised me when we arrived for our reservation later & he prepared a very delicious plain meal & consulted me as to what I could & couldn't have. ( My wee girl even stole some of my new potatoes as they were so tasty) My husband & daughters meals were fab too! The kids meals are great quality and great value for money...she said her burger was delicious! Thanks to the whole team & the chef who made my night away from home with a special dietary need a whole lot more enjoyable & stress free! Would definitely return if back for another stay...