My niece had her party here today. It was extremely busy which I know on a weekend can’t be helped but the organisation was terrible. Very small area for the parents to sit, everyone basically sitting on top of each other. Was told we won’t be refunded for the children that didn’t turn up even though on the phone they told us we only pay for the children that turn up. The food was pathetic for what you pay. No party bags provided even though was told they would be. They did not inform us of this until the end! Not sure what the £250 was spent on tbf. The party host did her best and was so good with the kids but they need better organisation it just felt so stressful and not enjoyable.

Toilets were disgusting, urine all on floor and on toilet seats. Toilet role all on floor and kids ruin riot in and out. Iv seen cleaner public toilets. To say covid is still around it was not very hygienic and I’m thankful my daughter is still in nappies as I definitely would not want her to use those toilets.

My biggest hate was the under 2 area. I took my 1 year old in with her cousins whom was 1 and 11 months, it was not enjoyable as the older kids was constantly coming in running riot. My daughter was pulled down the steps twice by a 5 year old!!! Why this isn’t being monitored I don’t know! Put me off wanting to let my daughter play in there as it wasn’t safe like it should be for the babies! Constantly on edge.

And for the staff, yes I know it’s stressful when it’s busy but smile a little more especially those serving in the cafe.

It’s a shame really as the play area is massive and the kids seem to enjoy it.