So disappointed. We come for morning mania every school holidays and have never had an issue,but after spending almost £50 for today's session and having our 9 year olds sworn at, shouted at, threatened and physically hit by older kids in their session we will never be back.

The boy running the laser quest was told and did nothing and the manager was told and her response was "sorry but we can't control peoples behaviour"

I understand that it was the teenagers responsibility to behave correctly but surely something should have been done during the quest?

I have literally spent £50 on traumatising three 9 year olds who didn't deserve that kind of treatment and laser quest staff should be ashamed of themselves for 1) allowing it to happen and 2) Brushing our complaint off after the fact.

Perhaps you need to look at the age ranges you send in together to stop this happening in future?

I will not be back.