After I paid 5 pounds and got changed and showered, I was told that the pool was not open for general swimming until 12 and that only two lanes were open, the lifeguard made it sound like I could not swim in the lanes and suggested I use the brine pool. I was confused to I went to use the brine pool which was so full and was basically a hot salty bath that you cannot swim in without bumping into people. I was then told by the lifeguard there that I could not use the sauna because you have to pay extra. When I got changed and left the receptionist was so rude when I explained I was confused by the lanes swimming she was refusing to give me my money back and said I was confusing her. The other receptionist looked at me so disgusted and gave me money back. I understand as it is my first time at the pool but I felt really unwelcome here, the lifeguard did not suggest I could even use the lanes. It is overcrowded and I wont be back here again, its a huge pool so makes no sense why only two lanes would be open and if there are people in them there is no room anyway.