Slug & Lettuce - Wolverhampton — Restaurant in Wolverhampton

Myself and my partner visited S+L yesterday afternoon and were left disappointed with the visit overall.

As both of us work in hospitality, we rarely get a day off together, but yesterday was one of those rare days. We couldn't decide where in Wolverhampton to visit for a late brunch/lunch, but settled on S+L as we saw positive reviews and had been recommended it by a friend. We wish we had gone elsewhere.

We arrived just before 1:30 and the place was empty apart from one large table (10 or so people) who appeared to have already ordered. No one was there to greet us or show us to a table, but no issue as there was plenty to choose from.

Our drinks arrived promptly and the bartender was happy and polite. The drinks were nice and well presented.

We ordered 5 small sharing plates and were disappointed that we had to wait over an hour for our food to arrive, which we thought was unacceptable, especially considering the place was almost empty. One member of staff came over and apologised for the wait after about 30 minutes, but after another 20 minutes of no food, my partner decided to go to the bar to enquire. No explanation was given but it was ensured it would be out very soon.

When the food did arrive about 15 minutes later, the manager (I think) did not offer any apology or explanation for the long wait, and instead tried to offer an explanation for the poorly presented cheese and ham croquettes. The food was mostly tasty, although not particularly hot. The chicken bao buns had 2 tiny tiny pieces of batter on the whole plate (no chicken inside), and the buns were oily and crispy - not like a bao bun at all. The croquettes were, as the manager had explained, very soft and gooey -I wasn't a fan but my partner ate them. This is apparently how they are meant to be and there had been several complaints about them, which I can understand why.

The staff were nice enough but incredibly slow service and mediocre food let it down. We did not feel it was good value for money.

Both having worked in the industry, we are usually very understanding of long wait times and never complain usually. We would've complained to the manager on the day but he had made himself a coffee and excused himself when he saw us getting up to leave, and we doubt it would've...

Went to slug and lettuce in Wolverhampton on Saturday 31st August we were having a good time when we were approached by a member of staff saying the table was reserved although we had been sitting there for a couple of hours there was no reservation sign at all I said how long do we have and she said they are here now they want this table so we were literally thrown off the table I went to the bar and spoke to a guy I presumed was the manager he was very abrupt with us and said they only put reserve signs up half hour before the party are due to arrive and he asked how long the staff member had given us I said we were ushered off within minutes he said that shouldn't of happened but went on to defend the staff member when my wife asked his name he said no I'm not giving you my name so I said is were we removed because there party is bigger and will spend more money than us after a few thinking second's he said no which lead me to believe this was the case the customer service went received was utterly disgusting and I will be putting in a formal complaint with head office I did put a complaint in with head office who said they would reply within 5 working days but 3 weeks later still no phone call or I'm sad the manager said he offered us another table but we declined as this conversation did not take place and we were certainly not offered any other table come on slug and lettuce put your customers needs first and not who spends the most money we were regulars in there but will not return and I woudn't recommend the slug and lettuce bad management bad customer service staff bad head office who believe there management who fail to...

We’ve been to Slug & Lettuce restaurants in Solihull and Brindley Place in Birmingham in the past and they’ve been excellent. On that basis, it made perfect sense to book in Wolverhampton prior to a concert at The Halls, just around the corner.

I placed our order at the bar - two main courses, to be followed by one dessert. The dessert came first with melted ‘ice cream’. The waitress seemed to think this was acceptable.

We asked for the dessert to be taken away. Only the mush of ice cream was taken back.

The mains arrived and were totally underwhelming. We had to ask for condiments and sauce. When asked which sauces were available, the answer came back: ‘Oh that’s a good one - I don’t know!’

We asked for tomato sauce and mayonnaise - not overly extravagant. 10 minutes later it was apparent the waitress had forgotten.

She served a table close by and I attempted to catch her attention by saying ‘Excuse me’ a couple of times. Totally ignored I resorted to whistling to get her attention - something I had never done before in a restaurant.

Two minutes later the restaurant manager was at our table remonstrating with me for belittling his staff member. I hadn’t wished to cause offence, but obviously it was too much to expect anything above a lousy service.

Before we left I had a word with the waitress, explaining that at no time had I sought to be rude or offend her.

She said she hadn’t taken it that way, which begged the question, why was the manager ‘overstepping’ with a confrontational stance.

Needles to say we will never return. The food was poor, the customer service was a contradiction in terms and as for the...