Natural Grocers — Attraction in Albuquerque

NG discriminates against SNAP users and cares nothing for you. They do not care if the products they sell you as food to put in your body have harmful chunks of unidentifiable pieces of junk in them. Will not be going back. The staff has a tiny bit of power, and they love exerting it by repeating the same lines over and over and over instead of finding a resolution. The store obviously gives no actual power or discretion to their supposed “managers.” Then, when you get upset due to being publicly shamed (reading the SNAP return guidelines out loud, loud enough for everyone to hear) and you use a fitting but inelegant word to describe their tactics, they call you unprofessional and throw you out of the store. Unfortunately, I gave them a good reason to blurt out, “you can’t say that just because you didn’t get what you want.” They completely missed the point that they are the ones being unprofessional by not taking care of their customer in the first place. By driving the customer to the point of anger over the course of a 15-minute long stretch of time for something that should have been a non-issue. Never shopping there again. Good riddance. Another tidbit is that when the first “manager” called the second “manager,” she called for “manager support,” not “customer support.” Hmmm. Kind of says it all, especially since no refund or exchange was issued for these defective veggie burgers. And, the first “manager” began our interaction by actually defending the brand. I asked if she would please perhaps tell the ordering person and maybe they should reconsider the brand. This was my first time buying this brand or even seeing it. I opted for these over the on sale Praeger’s brand, since they looked a bit thicker. In all the many years of eating veggie burgers, I’ve never bitten into something that almost broke a tooth. Point blank, the managers are unqualified, unprofessional and proud to tow the party line, even, or especially, to the detriment of...

Up until this last week I used to shop here regularly without any issues. However, I a few weeks ago I came here to get supplements for menstrual issues- the employee that helped me pick out which items to get told me I can bring them back if they don’t work. After a couple weeks the items did not seem to help and my GYN started me on medication and asked me to discontinue the use of these supplements since they would interact with my medications. In total I had spent $109 on supplements. I had brought the items back to the store three weeks after purchasing them (the policy is you have to rerun the items within 30 days) and was told that the policy has been updated and I can only return one item per receipt- first I was told this was due to covid which does not make sense because even if they’re allowing me to return one item I’ve still had contact with it. I spoke to the assistant manager Nate to explain that I cannot use the supplements anymore because my doctor said it will interact with my mediation- to which he was very condescending and rude- he showed us the new return policy which is written in fine print and hidden by the register and advised me to come back and speak to the main manger the next day. When I returned the next day to speak with the main manger and explained the issue to him he also gave us the run around and told us the same exact thing. While I understand the company changed its return policy- they should probably educate all their employees on their rerun policy so they don’t recommend hundreds of dollars with of products to customers with the false comfort of “if the products don’t work you can bring them back in 30 days”. Overall I used to shop here to support the store but from now on I will be getting supplements from Whole Foods or sprouts since they are professional, don’t rip off their customers, and allow you to rerun products that don’t work or satisfy...

I’ve been to this location once in person and have called 4–5 times since then. Each time I speak with a different person, but the dismissive attitude is consistent — which suggests a deeper cultural issue at this store. Every time I call, I’m made to feel like I’m being annoying or bothering the staff, even though I’m simply trying to follow the process I was told to use during my initial visit.

I came in and bought two 2-lb bags of wheat berries, liked them, and wanted to place a bulk order as I was told I could. I was clearly informed that I could either come into the store or call to place a bulk order. I chose to call. The first time, I was told the order would be placed — but I received no follow-up, no confirmation, and no pricing information. When I followed up, I was told the order had been found, but that it hadn’t actually been placed. A week later, I called again and was told there was no record of my previous order — so I placed the same order again.

Today, another week later, I called again to ask if my order had arrived. I was told there were no bulk orders today and that they’re “still trying to get it,” but no timeline could be given — and no assurance that it will even arrive in the future. I said, “That’s weird,” because I wasn’t sure how else to respond or how I was supposed to plan around this. The employee immediately said, “Ok, bye,” and hung up on me.

This level of customer service is unacceptable. I’m extremely disappointed and don’t feel like this is a place I can continue to shop.

To be clear, I’m less worried about the actual lack of clarity around when my order will arrive and more upset about the employees treatment of me as a customer at this location over several...