Costco Wholesale — Attraction in Alhambra

I've recently been shopping at this Costco once or twice a week for about a month and a half. I'm not sure if I didn't notice it before that the employees can be crabby, rude, and/or dismissive because I used to shop there once a month.

Some of the cashiers show their disdain with facial expressions for simply having two carts of merchandise, asking for two transactions, or asking for assistance to my vehicle.

The merchandise return employees sometimes act like they work at the DMV. In my most recent interaction, the employee was being short with me. She wanted to take care of the return first and then the price adjustment. Then she asked for the reason for the return. Then she asked me to clarify what my reason for return was and I did. Once she understood, she said she didn't need to know all of that in a rude tone. I told her I understood but that I was just answering her question. She replied with, "I didn't ask about all that," again, in a rude tone.

There so many minor occurrences that just add up because of how often I shop there now.

I was given a new membership card instead of temporary pass when I told them I forgot my phone and membership card at home

-Customer service kept my membership card and when I returned to get it, she saw me and continued working moving about. I finally got to the other employee and asked for it. She said they didn't have it. I walked over to the other station and saw it by the keyboard and told her it was there. When she began walking over, the employee that had kept my card walked over and grabbed it and handed it to me without saying anything.

-I asked 5 employees to help find an item and nobody knew where it was One of them suggested to go get a red vested employee up front. I was all the way in the back.

-And other things I can't remember at the moment.

Not all the employees are rude but they do seem stressed. I actually think that the Atwater location has friendlier employees. I'm going to start going there more often.

Review from 4 years ago when I shopped there less often:

My favorite Costco from two that are closest to me. This one sells gasoline. As with most Costcos parking can be tough. Friendly and...

I recently visited the optometry department for new glasses and a contact lens exam. While Dr. Cao provided excellent and efficient service, I encountered several issues with one of the opticians, Eric.

After scanning the code and waiting in the designated area, I heard my number called. Due to the crowded environment, I was unable to immediately identify the calling optician. I attempted to locate the optician by walking around the booth, at which point Eric informed me that I was too late (approximately 30 seconds.. lol) and had already taken the next guest. He instructed me to return to the line, which I complied with.

When it was my turn, I expressed concern regarding the short 30-second response window, especially as I was positioned directly in front of him. Eric responded by stating that I was walking around the booth. (I’m confused, how come he didn’t get my attention if he saw me looking?) Despite our discussion, I felt my concerns were not adequately addressed, and my time was not respected, given the considerable expenses on services. I questioned the use of the text reminder if the response window was so brief, but Eric attributed the issue to the scheduling system.

Furthermore, I provided paper proof (printed by the membership dept) of my Costco membership that matched my name. Eric raised concerns about potential discrepancies due to my two last names. Although I verified that my membership and ID matched exactly, he indicated that service might be affected if there were discrepancies. Why was this necessary?

As a healthcare professional who interacts with clients/patients, I find this level of service to be unsatisfactory, particularly in a healthcare context. While I have generally been pleased with Costco’s services in other areas, this experience has left me dissatisfied and hesitant about future visits to...

Overall, my experience at Costco was a mix of positive and negative moments. First and foremost, I want to commend Anna L., the cashier who assisted me during checkout. She was exceptionally friendly, helpful, and made my checkout process smooth and pleasant. Her professionalism was truly appreciated.

However, there were some aspects of my visit that left me feeling disappointed. Despite having already scanned my membership card during checkout, I was approached by another staff member who asked to see my membership again. This redundancy felt unnecessary and somewhat frustrating, especially since I had already completed my transaction.

Additionally, I encountered a staff member during the final checkout process who seemed dismissive and unhelpful. When I questioned a procedure, his response was curt and bordered on rude. It would have been more helpful if he had taken the time to explain any new policies rather than dismissing my concerns.

Food court: Furthermore, while I understand the cashier’s need to count money, a simple acknowledgment of our presence and assurance that she would assist us shortly would have been appreciated.

Lastly, I want to acknowledge the positive interaction I had with William. Despite our frustration and hunger, he remained calm, attentive, and ultimately assisted us with getting our food. His kindness and understanding were a welcome contrast to the challenges we faced earlier in our visit.

In conclusion, while there were highlights during my trip to Costco, such as the excellent service from Anna L. and William’s kindness, there were also moments of frustration and disappointment. I hope this feedback helps Costco improve their customer service and ensure that all customers feel valued and respected throughout their...