SUPERCUTS — Attraction in Alhambra

Mark, and to executive management, and leadership of SuperCuts (Alhambra, CA),

I want to take a moment to respectfully address something that’s been bothering me for quite some time as a loyal Supercuts customer since the late 80’s (back when Jason-Hairstylist—used to have long hair like a Metallica band member!) I’m talking about the constant interruptions that happen in the middle of a haircut when the stylist has to stop what they’re doing—sometimes three or four times—to answer the ringing phone. Honestly, it’s frustrating, distracting, and completely unprofessional.

Think about it: when you sit down for what’s supposed to be a quick 10-to-15-minute haircut, you expect the experience to be focused, efficient, and relaxing—not broken up by a ringing phone every few minutes. It’s not just about convenience; it’s about professionalism and respect for the customer’s time. We live in the 21st century—a time when artificial intelligence like ChatGPT can handle complex scheduling and customer interaction tasks. You’d think a major brand like Supercuts would’ve figured out a system by now to keep stylists from juggling clippers and phone calls at the same time.

Mark, as the owner, I’m asking you directly: please find a better solution. This is not an isolated incident; it’s an ongoing, everyday issue. And I guarantee I’m not the only customer who feels this way. It’s a bad look for the business and, quite frankly, unfair to your hardworking stylists who are trying to provide great service while being constantly pulled away.

To be fair, kudos to Supercuts for rolling out the app—that’s a solid step in the right direction. But it’s not enough when the landline phones are still ringing off the hook and cutting into the customer experience. I can’t tell you how many times I’ve had to penalize my hairstylist by withholding a tip—not because I wanted to, but because I firmly believe in not rewarding poor service, even if it’s not entirely their fault.

This shouldn’t be happening in 2025. Please make this a better experience not just for me, but for all customers and your stylists as well. They deserve to focus on their craft without being distracted, and customers deserve an uninterrupted experience. It’s time to implement a smarter system—one that respects both the professional and the...

I previously wrote a distasteful review about this place but Fortunately, I have rescinded my original comments on the experience itself because my hair has been growing out so well. Considering I originally came to this place looking for a hairstylist under the name of Ana as was recommended by my mother and aunt. What I’ve really been on the hunt for is someone who has the hands of gold. Unfortunately when I arrived this was not the same Ana that my family recommended but I decided to give this lady a try anyway. Well, let me tell you at first I was being emotionally driven and to be honest quite shocked by the amount of hair that was cut; I had originally intended to cut only the tips. However, I did let Ana know that if she can cut out all my dead ends so I think that’s where I should have been more specific. Moreover, at first I was upset and crying about how short my hair was. On the other hand, it’s now been exactly two weeks later and I couldn’t be any happier with how it’s looking and growing in. Aside from Ana being the sweetest lady and making my experience a pleasant one, she truly had hands of gold. Additionally, she shared kind words and stories with me that made the first time feel very comfortable and not awkward whatsoever. With all due respect I apologize for my first review which has since been deleted. 10/10 I will definitely be back for my next cut. I believe I just found my new best hairstylist....

That man does NOT know how to cut hair. I asked for my undercut to be evened out and cleaned up. His solution was to shave my head down to the skin! Now the lower half of my skull is exposed, and I have a harsh, straight line of demarcation instead of the gradually blended fade with a round feminine hairline that I asked for. I LOOK LIKE A MUSHROOM. I'm going to hide until this disaster grows out. I asked him to snip a few pieces that were longer than the rest, but he refused. He started thinning my few remaining hairs for some reason! No discussion at all, just hacking away until I was practically bald. Now, instead of an uneven haircut, I have almost no hair left on my head! I can't bear to see my reflection. The shampoo was so rough that it practically gave me a concussion. I said there's still shampoo in my hair, showing the suds on my hand. He said no that's conditioner... Shouldn't that be...