AT&T Store — Local services in Alhambra

I bought a iPhone 12 to try to trade in, when as soon as I got the phone I went to the store to check my phone, the girl said the phone’s condition is qualified to trade in, then I went back home and just hold the phone until my new phone come in, when I got my new cellphone and went to this place again, a guy who said he is a manager who said that phone not qualified for trade in, I said: oh, your coworker checked it before, confirmed that one can be traded in, that’s why I bring it back now, can u give me some suggestions, because your coworker gave me wrong information, so may I have some suggestions? blabla… then the guy got so arrogant and jumpy when he heard responsibility related words, then his attitude became egregious: no, we have no responsibility at all, our employees never said it’s ok…that’s your own problems. Come on, you were not there, how did you dare say that… I said: I have my witness ( that day I came in with another girl friend together) or you can check your monitor. Him: Our monitor only have video but no voices, as long as nobody give you receipts or any evidence, that doesn’t count!!! Come on, what kind of manager u are, can’t believe someone can talked about sth bullshit like that as a manager. If an employee happened made a mistake( everyone can made a mistake, we are not god, especially that’s not sth seriously mistakes) why not just have the candid attitude to admit it, nothing a big deal, rather than just trying so hard to hide the mistakes and shifted the mistakes to other party. Nobody really asked you take any responsible for the Inadvertently mistakes your coworker made, ok? Can you not be so sensitive to the word: mistakes, responsibility? Especially that’s not a point the conversation focus on, just mentioned it when I tried to ask for some suggestions. Be a decent man at least, you could represent your company’s image as a...

This AT&T store service is horrible! I've been a customer for over 10 years and the service is worse than ever.my father and I went to this store yesterday night around 4:30pm, Ken the Asian guy was the one served us at that time with bad attituded and impatient, give us a very difficulty time, first been telling the account does not match with my dad's ID name, we need to call to change the name, so I explain to him we been with at&t for long time, never had this problem before and we don't know why the name been changed to English one, and I called earlier before come to store use the Chinese name with no problem to find account, then he said willing to call to help, during the calling time I open the account information in my dad's old iPad try to let him know the billing information under my dad's Chinese name also , he got mad right away, start yelling to us saying if you don't need help go call on your own, I am not gonna help you anymore then throw my phone on the table, I was shocked at that moment, but I try to come down because I am here need help, later he give me some non-sense reason that they can not give me a new sim card even we use att service ??? also I been told the number from the sim card been disconnected since this year Feb, well we been use this unlimited plan $30 since first generation of the iPad , looks like I have all the problems by the time I walk into this store, seems like problems not been solve and more problems come out too. and keep try to telling me I need buy a new sim card from them if I want use it for my dad's new iPad, that just waste my time , so I decide to go back home call att again to telling them send a new sim card to us, after 3 mins communicated with them, they send conformation to us for new sim card without any questions. what I can say~ this store service used to be very nice , but I just don't...

My personal account has three phone numbers in a combo at At&t since 2017 and has been paying automatically. Around May 20th of this year, I went to the Att store which is located at 810 E Valley Blvd Space A, Alhambra, CA91801, I inquired about the bill and cancelled a number in my combo, a male receptionist named Ken Promised that my bill would still be the original price of $125 per month and gave me unlimited wireless on my combo plan. But my bill turned out to be $166.95 when I got the email in July, I went to that store again to ask about the bill, a receptionist simply checked my account on her Ipad and said maybe There was a lag on the bill and next month it will come back to my account about the overcharged amount, I trusted her. Then the bill was $174.46 when I got the email in August and I went to that store again and another female receptionist probably found something wrong and called their manager Albert Lee and he said Ken did something wrong Regarding my plan in May, he also promised that they would refund the extra deducted money for those two months to my next month's bill, the manager gave me his business card. Once again I chose to trust him because he is a manager. Finally I got the bill in early September and it was still $174.46! This time I logged into my AT&T account and I actually found three other phone numbers in my combo that I didn't know about, I went to the store again to find the manager Albert Lee, he didn't seem to remember about My business, I described what happened again, he said those receptionists before were not here, he needed to ask them, then called me, I asked what time you can call me, he said Tomorrow, but until now I haven't gotten a call back from them! They are...