Baskin-Robbins — Restaurant in Alhambra

I have a good one for all of you trying to catch a late night snack .

I just returned from the Alhambra store dissatisfied, and flustered about the situation. My wife was craving a specific flavor that only Baskin Robbins has , so out the door we went. Only living a couple blocks away we left at 9:54PM , we arrived at 9:56PM just in time to catch them before there 10:00PM Closing time, or so we thought.

The door was locked, but the employee was at the register. I asked if we can come in, he stated they were closed. I stood to the side and called the same location we were at 9:58PM . I asked him what time they closed , he stated they closed at 10PM . This is when I stood back into the front windows view and told him over the phone to let us in then. He denied us a second time and said we are closed now. But wait, why would you say you were open till a certain time and then not honor that time? Why even post those hours on the window?

I was upset , asked him why he would state they close at ten and then not let us in . He then stated to come back the next 31st for the deal. ( Did he say that because he thought i was cheap, couldn't afford it or just being BIASED!) I dont care about his deal, the corporate deal or anything that saves me money when it's for someone I love and want to make happy. I would have paid extra just to get what my wife wanted!

One of the reasons he must have closed earlier is because they had a long hard day, his own words to me.

I asked to have the managers name, he said he was the manager . I then asked him his name so I could speak of this matter with his higher up . He would not give me his name, said he didn't have to.

I used a couple choice words but not directly at him but to highten my frustration at that moment . I must have hurt his feelings.

When you read this Mr Manager , I apologize for using a bad word that hurt your feelings. Also I'd like to know your closing time every day, since you close at non...

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Poor customer service. I ordered two medium drinks and they were clearly short. I told the guy and instead of acknowledging his error, he throws his hands up in the air and walks away. He then decides to charge me tax. When I asked about the tax charge, (I've worked at a BR, I know how this works), all he could say it was under new ownership, within the last week. I was here within the last week and there was no tax charge, I've actually never been charged tax. Clear to say it was a petty move and uncalled for. This particular individual working the counter on 3/1 at about 3:45pm definitely made it an...