The Northampton House - Weddings and Events — Attraction in American Fork

My husband and I chose this venue for its history and elegance. The ballroom, bride/groom rooms, as well as the veranda and garden were breathtaking and I’m so happy with how beautiful my wedding was. The rose arch was stunning the day of the wedding, and the fountain made for some great pictures as well. Could not have chosen a better space and I was glad to work with Lani in preparation for the event.

All this being said, our first hostess was absolutely awful on the wedding day according to many of our guests and my husband has also confirmed this. Though she was polite when I initially arrived, I kept on getting complaints from my family and the wedding party throughout the day about her behavior. When asked for help she would ignore my mother and aunt, who were setting up the food for the wedding. My husband’s aunt, who was the day-of coordinator, also mentioned that not nearly enough supplies were provided for disposal for a 150 person event, and again her attitude and inability to assist in the event was brought to the forefront. Other issues included: Not being present, even when consistently being searched for, by my husband who was trying to work the TV provided by the venue as well as the outdoor audio system for the ceremony. I had spent the two weeks leading up to the wedding preparing a slideshow to be played throughout the night but because she was not available to assist him we were unable to do the presentation. Asking my 80 year old grandparents and the officiant of the wedding to leave the lobby of the venue. Although one of the other staff members did mention that this space was not necessarily included with our booking, the restrooms, bride’s room, and even the groom’s room required being able to walk through this space. It’s understandable that we wouldn’t want to disrupt the other wedding at the venue that day, but I feel that my guests being treated like a nuisance was very disrespectful, especially because the lobby was never crowded or loud at any point of the day. Prior to the wedding I made sure to ask one of the workers at Northampton what the expectations were from our end in terms of striking down the venue. The two most important instructions were removing any decorations brought in by ourselves and making sure that all trash was in the dumpster. After rereading the contract this also included leaving the kitchen area “in the same conditions as it was found”. This last point was not stressed properly prior to the event day, so there was a misunderstanding in terms of how much cleaning would be necessary. However, two separate people in the family were essentially handed brooms and required to clean to the staff’s conditions before being allowed to leave the venue, even rudely being asked to do the same tasks twice. One of these included my mother who was not able to take part in our send off because of the cleaning. Miscommunication is one thing, but I was very upset to hear that my mother was treated this way on my wedding day. During our last walkthrough meeting at the venue we had mistakenly asked for a couple fewer tables than we ended up needing the day of. Though the staff was very polite, when we asked to add two more tables onto the invoice we were told that there wouldn’t be enough tables even though a week earlier they were mentioned to be available. Although this was a small misunderstanding, I do think that the lack of preparation on the venue’s part, especially on a double-booked day foreshadowed how little help we would receive on the day of the wedding. It is also puzzling that even though the guest count was stated early on in the planning process the tables provided would not have been enough if we hadn’t had to bring in more.

Overall, I am very grateful to have had my wedding here, but would strongly advise the business to look at how they are communicating with their clients and treating guests. I had been excited about the venue for over a year and even followed them on social media so it was very disappointing to hear of what happened...

Let me start off by saying this venue is very beautiful. The courtyard room is gorgeous, and the outside area is stunning as well. However, I don't think I would recommend this venue to other couples planning a wedding.

I'll first highlight some of the things I really enjoyed about this venue: I appreciated how quick the team was to respond to emails. I had several questions leading up to the wedding, and they would respond usually within a few hours. They were also able to accommodate some last-minute requests I had (via email) which I really appreciated. They will also set up all the tables and chairs and provide linens, it was one less thing to worry about, which was awesome!

One negative thing to note: the venue will book multiple events on the same day, which can cause some confusion for your guests. Not to mention, it feels strange seeing people you don't know walking around when you're trying to celebrate with your family and friends.

The staff was not very kind to some of our guests and vendors; I'm thinking this could be because they had two events going and they were perhaps short-staffed. They were very stingy with food portions even though we had plenty of food (we got sent home with a ton of leftovers). One guest asked if she could try the other dessert offering because she didn't like the one she selected and was told no. Another table completely ran out of water and they were told that each person would need to go to fill up their own water (rather than bring another pitcher of water), talk about lazy!

One word of warning if you are booking a summer event here: it is unbearably hot inside! I'm not sure if they had the AC going or not, but it was super hot inside. Some guests went outside (where it was 90 degrees) because at least there was a little breeze outside and others were standing over vents inside for some relief.

My biggest complaint was that they were not very helpful with their bar/bartender policy. I will take some of the blame because it is mentioned in their contract. They required some information about the bartenders beforehand, but they never reminded me of this or followed up with me. Come wedding day, they did not have the information they needed because they said they were not aware we needed the bar. The part that upsets me is I told them multiple times I wanted to use the bar (I can think of at least two times where this was mentioned). I had a consultation with them about two months prior to the wedding and I think that would have been a really good time for them to mention their policy and give me a deadline for when they needed this information. This caused a very strained relationship with the venue coordinator and my wedding coordinator I hired (as well as my family).

One last thing to mention: you must use their caterer; you cannot bring in your own food caterer. In my opinion, the food was hit-or-miss. Some people said they really enjoyed it and others didn't care for it. I also think they could be a little more allergy-friendly with their menus.

All-in-all, our wedding day turned out very beautiful, but I can't help but wonder if we would have had a better experience overall if we had selected a...

Northampton House, thank you does not even begin to describe how grateful we are, and our highest recommendation is graciously offered as written here.

Without this beautiful venue and the experience we enjoyed at Northampton House, I know we would not have the fond memories we carry today of our daughter's wedding to the wonderful man we now call our son-in-law.

It was a perfect day because of the cooperative efforts between Abby, our Event Director, Sydney the Assistant Director and Hostess, the Officiant, the Photographer and Northampton House staff and servers who scheduled and planned for every detail, and then assisted us to plan and execute a most perfect day.

We considered other venues, but Abby made us feel welcomed at Northampton House. It was clear that she felt the wedding we were trying to plan was important, she allowed enough time to explain the amenities Northampton House could offer, and answered all of our questions. She gave us a tour throughout the elegant interior, and then we walked the entire gardens. During our time together Abby offered suggestions of different options for us to consider. Abby presented as professional and knowledgeable, yet friendly and personable.

Northampton House is able to provide a very nice selection of floral arrangements, lanterns, linens, table decor, chair styles, and the little extras to coordinate with the vision of your event, but we asked if we could add a few personal decor items & were given permission to bring in a variety of votive candle holders, flameless flickering tea lights, floral and decor pieces that were set on the guests tables and the bride and groom's table. We were also able to add an arched draping effect behind their table (a curtain rod and command hooks helped that happen!)

As the guests were gathered and the ceremony was performed in front of the stained glass windows, the Somerset Room provided a beautiful and charming feel only surpassed by the heartfelt wedding vows that were shared that afternoon.

After the ceremony, we moved into the Courtyard Room where we enjoyed the warm decor of lighted trees and greenery.  The twinkling lights created a magical, comfortably cozy, inviting, and elegant atmosphere where dinner would be served.

Dinner, including one gluten-free meal was served efficiently and without incident by the servers. It was well presented, very tasty, quite delicious and all of the guests enjoyed their meal on elegantly dressed and formally set tables.

If I have one regret it might be that we didn't add an additional hour for the guests to enjoy a few more dances, and to enjoy the event and festivities a little longer because it was just magical. Everyone had a wonderful time, and they were so comfortable that no one wanted to leave!

In all sincerity, thank you to everyone who worked to make our experience that night unforgettable. It was beyond enchanting and regarding any event where those special memories will be an important visual and sensory aspect in the years to come, I can not offer any higher recommendation because Northampton House more than graced us with the memories of a perfect day! ❤️

Charlotte Greene Date of wedding ♡ 16...