SeaBear Smokehouse — Attraction in Anacortes

I was in one session in SeaBear's on-line store buying Christmas gifts for family members for delivery at different locations. I used a discount code for 15% off. Because I had two different delivery location, it came out as two orders in the one session, and only one received the discount. That was a disappointing and expensive surprise. As far as I was concerned, I was one customer trying to make a purchase. I paid 2 shipping fees for the 2 different locations, which seemed reasonable. Not giving me the discount for my entire purchase doesn’t seem reasonable.

The limits of their online application required two steps that they now say are two interactions and the discount only applied to 1/2 of my purchase.

I’m guessing if I was in a real store, at a real counter, working with a real customer service person, they would have made the discount work for my entire purchase.

I gave SeaBear an opportunity to fix it, and they didn’t. I’ve used Seabear before to send gifts to family members. I'm disappointed, and will be more cautious if I use them again. I’ll explore other options for seafood gifts for family.

UPDATE: Eventually SeaBear fixed this but it took far too much effort on my part (3 emails).

Simply, I purchased 4 quantities of their Wild Albacore Tuna Loin Medallions as Christmas gifts for family, but I needed it shipped to two different locations. I paid full shipping and handling fees for both locations. I couldn't get their promotional discount on my full purchase (i.e. quantity of 4). I thought it must be a limitation of their online system, but I was told it's their policy even if I was "Ordering in store, over the phone". This made no sense to me, and seemed that they were going out of their way to irritate the customer. They could have easily fixed it with my first email. They were rubbing sea salt in...

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I buy wild caught salmon and other fish from Seabear. They are a fantastic company! They were notified by UPS that they had to destroy my order as it wasn’t going to get to me in time! SeaBear called me to let me know and give me options of what to do about the order! I didn’t have to chase them or wonder where the fish went. They had solutions ready. I think you can tell a lot about a company on how they handle challenges...not just the fun stuff! Great Customer Care...and...