Massage Envy — Attraction in Anaheim

My wife had purchased a gift card for me years ago. They were able to find it. Came in the night before and filled out paperwork and SET my appt. Came in the next day for the appt, and they didn't have anyone there to help me. They told me "sorry" and claimed my appt was 4 HOURS LATER, and that the girl who booked it was new. They did offer to check another location, because i want to drive all over. I came back later, because my weekend schedule revolves around m.e.'s availability, and they extended me a 1/2 hour. Now when you fill out paperwork, you let them know what areas you would like worked on, I had broken my foot and told them that I would like attention to my feet and legs to promote blood flow and facilitate healing. Once I got in the room, my "therapist" told me that "she did not feel comfortable" touching my foot because it was broken. So at this point, I guess I can understand because it's broken. However, they should have found someone who could meet my needs beforehand. Once you're in the room, it's too late... and all I get is "I'm sorry... but you can sign up for an annual membership...." are you kidding me? What a joke.... I don't believe I'll be back... you go to get a massage to relax... massage envy Anaheim hills gave me more stress than I needed. Maybe I...

I called in to make an appointment for a full body massage, and after my phone experience with the receptionist at location Massage Envy Anaheim Hills, I will be reporting it to Better Business Bureau.

Before proceeding I want you to be aware of who they have staffed. The call started off with two women discussing personal details about their relationship including one of their significant other’s issues with alcoholism and inappropriate behavior when intoxicated. The conversation between the two included details about a gentleman exposing himself frequently, and how the girlfriend should handle their personal problems. I made multiple attempts to make my presence known. However, they did not seem to be aware that they had a guest on the line.

This is extremely unprofessional. There should be private spaces in the establishment for these conversations to take place. I had to hang up the phone and call back for them to acknowledge my presence. When attempting to assist me, the overwhelming feelings of being uncomfortable ended in me...

Didn't get what I asked for. At the end of massage I was told I should have asked what I wanted when setting up appointment. I did and also was told that I would get deep tissue massage so I waited I asked can you do it harder and nothing I felt bad the staff all made me feel less than nothing I didn't argue even dough it was $300 + how is it ok for them to still say you have to pay after not been satisfied. For bad customer service I will Not return to this place at all.even the one I charge their didn't care for what I as customer was telling her that I didn't get the massage I wanted she was too busy asking about the tip extra money for them I wished you don't have to pay for that really poor service. DON'T GET MASSAGE HERE IT'S...