uBreakiFix - Phone and Computer Repair — Attraction in Ankeny

I was told up front there was a "bit" of a delay, a week at most. Nearly a month later of them having my laptop, and several calls to them throughout these several weeks, I'm told different things each time. One recent call I was told we were next on the wait list and was informed on the most recent call that my laptop has only been looked at in between other "more important priorities."

The most recent time I was told "you're not the priority." I told them I needed my laptop for an upcoming trip in 2 days and was told "I won't get to it." And the staffer stopped talking then.

When I asked what was going to be done, I was then told they were going through staffing issues.

All businesses have been experiencing staffing issues for 3 years now. Minimal staff doesn't excuse zero updates without the customer needing to drive it, and being told, "you're not the priority," when asking why it has taken so excessively long to make any progress on this ticket.

After offering absolutely no resolution on the issue, he then told me "come get your laptop I'm closing out your ticket."

I do not recommend this company under any circumstances. You're better off researching how to diy fix it than deal with their lack of service. If they're not in the business of fixing laptops and aren't staffed or have the ability to do anything about it, then they need to stop advertising that they handle laptops etc.

Further, they need to acknowledge their shortcomings and stop advertising and telling customers they can handle every ticket. They have had my laptop for nearly a month and each time I called they ensured me I was next in line, or they were "on it," and offered no resolution or tangible updates.

They're in over their heads and need to update their selling points, because anything other than phones is NOT within their knowledge, skills, abilities,...

I am writing to express my sincere gratitude for the exceptional service I received from your employee, Josh, at your Ankeny store.

On April 11th, I found myself in Cedar Rapids with a broken inner screen for my Galaxy Z Fold 5. I attempted to schedule an appointment at the local Cedar Rapids store, but they informed me that they did not have the necessary part in stock and estimated a week-long turnaround time.

Determined to have my phone repaired as soon as possible, I contacted Josh at the Ankeny store and kept him updated on my projected arrival time, which unfortunately kept changing due to unforeseen commitments. Despite these challenges, Josh demonstrated remarkable flexibility and accommodation to ensure that my phone would be fixed.

I departed from Cedar Rapids and drove all the way to Des Moines, arriving at your store at 5:00 PM, just two hours before closing time. Josh, recognizing the urgency of my situation, went above and beyond to ensure that my inner screen, a complex repair, was successfully fixed. By 6:30 PM, I received a call informing me that my phone was ready for collection.

I must commend Josh and the entire team at the Ankeny store for their exceptional customer service. The turnaround time for my repair was incredibly fast, and the staff displayed utmost professionalism and helpfulness throughout the process.

Going forward, I will exclusively entrust my cellular repair needs to your establishment.

I would like to extend my heartfelt gratitude to Josh for his outstanding service. His dedication and commitment to customer satisfaction are truly...

Frankly by far the worst experience ever, Took my phone there was told a a time frame, end up calling 3 times throughout the day to check on it, because they wouldn’t, long story short drop my phone at 10am was finally called at 5:50pm that in the process of working in the phone they brake it so now I will have to call my provider and push for a replacement claim, which end up in me with out a phone for 2 days. Then since they broke the screen I couldn’t transfer my stuff and had to call iCloud to try to recover at least some of it. When I call the store another person answered and told me he was not the one who work on it so he couldn’t help me at all, also he didn’t even know when the person who work on it was going to be on site. Now i will have to send a broken phone back to the carrier and will be charged a fee then I will have to call them and notify them that I didn’t broke the phone that was the experts . So they can call them and then proceed to waive the charge. All because the store can’t tell the provider they broke it. Directly but hey once the provider call them they will acknowledge they did it. By the way They did put another screen to be able to recover my information however I need to go to the store while they do that then wait till they take the good screen off and put the broken one back so that I can mail the phone and be charged the fee. On top of loosing a day’s worth of work. Just a typical we are making a favor to you and not the other way around even though we are the ones paying for the service with our insurance policy....