Better Health Market & Cafe — Attraction in Ann Arbor

Generally a good experience there with helpful staff, but, it varies due to employee changes throughout the week. Also, I’ve noticed over the last year frequent permanent employee changes, which I interpret as not a good sign. I miss some of the staff that was there over a year (and longer) ago as opposed to the newer staff from this past year. The past staff seemed to be more engaging, helpful, knowledgeable, patient, and not as stressed and rushed as the newer staff. More employees (that are well trained and educated in nutrition and alternative health care) may help with that with the stress, irritability, impatience and lack of knowledge I’ve noticed more recently. Also the “sales” that get advertised and sent to us through notifications are somewhat deceptive if you don’t understand them. Most products that are popular and sell well do not go on sale but are advertised as “already” marked down. So I find I shouldn’t get too excited about when I see “sales” going on since they often don’t apply to the popular brands I frequently buy anyway. Sometimes it’s worth it to look for those same products, then, elsewhere — like on line on Amazon and other Health products websites (not always, but, sometimes). I do wish the Ann Arbor store had more variety and a wider selection like the store on Eureka Rd. in Southgate (which is more like a “Health food grocery store” with...

I really wanted to give the store better reviews because my daughter loved the hummus they were sampling and I haven’t been able to get her to like hum yet. However they had an item marked as a sale for $.25 and I grabbed several of them and got to the cashier and I realized that they were mismarked so I said if you know, hey, just so you know and he goes yeah we know he goes. We have a new person, do you want them and I was like no so I went to the manager and the manager and she goes next time you have to pay for them and then tell us the price and I was like you know that would cost your company at least five dollars per item for Miss marking and you’d still have to give me the sale price and refund my money and she was like OK thanks like not really cons at all or honoring of the price I was very very disappointed in the customer service I really prefer honest companies, and I would not consider them...

On July 1, 2015 I stopped to shop at the Better Health store in the Lamp Post Plaza. I have been a customer of this store for many years. On this particular day I had to ask if I could use the restroom. The sale girl said " we do not have a public restroom, you will have to go elsewhere". I asked if she understood the differance between a paying customer and some guy that just walked in to use the reatroom. Being a senior citizen my need was not going wait long. She stood her ground, and I stated that I would no longer shop in this store if they couldn't show a little compassion for an old man. I now shop at the Vitamin Shoppe near Arborland, which incidently allows it's customers to use their restroom. I will never spend another dime in the Better Health store again. Any senior citizen that boycotts this store will have my support.

Frank...