Oasis Hot Tub Gardens - Ann Arbor — Attraction in Ann Arbor

Disappointing First Visit at Oasis Ann Arbor

I recently had the opportunity to visit at Oasis Ann Arbor, and I must admit that my first experience was far from the relaxing getaway I had anticipated. Upon arriving, my eagerness was met with a lack of thorough communication and a host of surprises that detracted from what could have been an enjoyable visit.

First and foremost, I experienced a discrepancy in the booking process that left a sour taste in my mouth. When making my reservation, I was not informed about the full range of rooms available for selection. This oversight led me to be relegated to the basic Casa Blanca room, which was a stark contrast to the more luxurious offerings that I later discovered were options at this establishment. Had I been made aware of the various rooms, including those with more amenities or better views, my decision might have been different, and my experience significantly better.

Furthermore, the lack of active engagement from the staff was noticeable in the details, such as the absence of a question about my preference for a room with a fireplace. Given that certain rooms come equipped with fireplaces, which can add a touch of warmth to the stay, being asked should be a standard part of the booking process. This lack of personalization speaks to a broader issue of not catering to guest preferences, something that is paramount in the customer service industry.

The Casa Blanca room itself, while clean and adequate in its most basic form, felt like a letdown considering the reputation that Oasis Ann Arbor holds for luxury and comfort. Without the enhancements of more premium rooms, the Casa Blanca felt lackluster and the experience paled in comparison to my expectations.

In conclusion, my first visit to Oasis Ann Arbor was less than satisfactory. To improve for future guests, the staff should place greater emphasis on clear and detailed communication during the booking process, ensuring guests are aware of all available options. Additionally, a more personalized approach to inquiring about guest preferences could have elevated my stay significantly.

Despite these issues, I am hopeful that this feedback can help Oasis Ann Arbor to refine their approach and enhance the guest experience for others. While my first impression leaves me hesitant to return, I believe that every establishment has the potential for growth and...

Immediately my girlfriend and I noticed brown sludge on the walls and brown/black floaty pieces. Front desk very sternly and repetitively exclaimed "we clean and sanitize before", which was clearly not the case, and "its that time of the year where dead skin just falls off more". I don't want a hot bath of ass and skin. They went back in to "clean" the sludge which was just a sponge and bucket, which resulted in more floaties and murky water. Pictured is a rock that was at the bottom I stepped on as well. The floors were not swept and debris was all over to include a leaf, lint, dirt. Front desk essentially called us liars for the debris claiming "it's an indoor room" but not figuring that the room simply was not cleaned or cleaned well. Funny enough, the staff went in right after and "cleaned" right after overhearing us talk to the "manager" linda. Never has the Grand Rapids location given us the run around or had dirty water and brown jets blasting out. We tried to go back and take photos of the dirty floor but was met with other staff calling us liars after they cleaned it claiming there was nothing. Staff rolled their eyes when we came back in, children. Unprofessional, careless and rude. Horrible experience, superficial staff and unsanitary. The african american girl seemed to take it personally and ended up trying to gas light my other to make it seem like we didn't see anything by being snarky and "no it was clean". She took it personally as if she was being attacked instead of resolve the issue and be passive, not passive aggressive. Linda had to step in "she's not calling you a liar" and gave us not 10, 20 but 30 off the next visit. Not even close to resolved. Drove an Hour to here thinking it might even be better than GR. Calling a customer a liar and then griefing them and making us feel invalidated and only partially resolving it is gross. If you have an issue here, record everything before the younger staff gets pissy so it's...

I visited today and was super disappointed by the level of customer service. My party ended up with a fully uncovered tub when it happened to start raining hard. We’re troopers so we didn’t try to leave and request money back or anything because we felt it would’ve been unfair to those who may have wanted to reserve and didn’t mind the rain. For the full hour and a half, it poured raining. No one’s fault…it’s nature. However our towels ended up getting soaked of course. I called down to the desk and kindly asked for a couple of extra towels, and was told “you can have the first one for free, but you’ll have to pay for the 2nd one”. I understand that’s their company policy, so I went on to explain how they were soaked because of the rain in the fully uncovered bath. The young lady with a septum piercing, glasses, and a lisp (I asked for her name and another dark haired girl said “you don’t need to know her name”), responded with “I’m fully aware, you can have the first one for free and you have to pay for the 2nd one”. Her completely rude attitude was uncalled for. Another manager (Samantha), chimed in to explain the policy once again. She was not rude, and seemed to be simply wanting to defend her team members, which I understand. Samantha went to get a manager who I did not get a chance to talk with (and approached with a better attitude than the young girls), but the entire $100 plus dollar experience was just a mess.

It was even more frustrating because at the end of the visit, the tub started warming up as I was sitting in front of the jet. This isn’t anything new, it does that periodically, but this time it got to a temperature that I had never felt before. Before I could move out of the way, I experienced a horrible burning sensation that I was going to discuss with the manager when we left. Unfortunately, we never even got to that because of rudeness...