I visited today and was super disappointed by the level of customer service. My party ended up with a fully uncovered tub when it happened to start raining hard. We’re troopers so we didn’t try to leave and request money back or anything because we felt it would’ve been unfair to those who may have wanted to reserve and didn’t mind the rain. For the full hour and a half, it poured raining. No one’s fault…it’s nature. However our towels ended up getting soaked of course. I called down to the desk and kindly asked for a couple of extra towels, and was told “you can have the first one for free, but you’ll have to pay for the 2nd one”. I understand that’s their company policy, so I went on to explain how they were soaked because of the rain in the fully uncovered bath. The young lady with a septum piercing, glasses, and a lisp (I asked for her name and another dark haired girl said “you don’t need to know her name”), responded with “I’m fully aware, you can have the first one for free and you have to pay for the 2nd one”. Her completely rude attitude was uncalled for. Another manager (Samantha), chimed in to explain the policy once again. She was not rude, and seemed to be simply wanting to defend her team members, which I understand. Samantha went to get a manager who I did not get a chance to talk with (and approached with a better attitude than the young girls), but the entire $100 plus dollar experience was just a mess.

It was even more frustrating because at the end of the visit, the tub started warming up as I was sitting in front of the jet. This isn’t anything new, it does that periodically, but this time it got to a temperature that I had never felt before. Before I could move out of the way, I experienced a horrible burning sensation that I was going to discuss with the manager when we left. Unfortunately, we never even got to that because of rudeness over towels.