Revel and Roll — Restaurant in Ann Arbor

I had a party here recently for my son's 11th Birthday and Revel & Roll really went all out to make the day super spectacular from start to finish. I am uber appreciative for the awesome customer service which post-Covid is so very hard to find. From the ease of planning a party for 15 kids to the reservation and payment processing everything was a breeze thanks to Danielle W. who made this happen for me with only a three-day notice. Her correspondence was very timely and professional and she was there to answer any and all questions that I had. When we arrived the facility had plenty of parking, it was clean, spacious, and very up to date with floor to ceiling TV's at the end of the lanes which the Dads loved being able to watch the game while chaperoning the kids. During the check in process there was a bit of a mishap by an employee who didn't acknowledge my son and I as we stood and waited to be checked in and instead continued to busy herself in front of us without so much as eye contact until the third time which I thought was very bizarre. Once another employee stepped in things turned in a more pleasant direction. We arrived a few minutes before our event start time the kids were immediately able to get their shoes. I then met with Ashleigh K. who was phenomenal she showed us to our lanes, she thoroughly explained everything, provided us with all of arcade cards and gift certificates and introduced my husband and I to our event host, Nick J. and Chynna S. our server. The food buffet was so nice and so well put together they created customized happy birthday signage for my son to include his name which was so nice and a completely incredible surprise. We ordered the Legend Package which was the best deal and turned out to be just what I needed because the kids were able to have 2.5 hours of bowling, plus 20 arcade tokens, mini sliders, chicken tenders, cheese pizza, french fries, fruit tray and a lemonade. The adults had a buffet of bbq wings, sweet chili shrimp, and an additional fruit tray. The food was replenished as much as we needed. Everyone (kids/adults) raved about the delicious food!! Chynna S. our server was absolutely awesome she was very attentive, whenever I needed her she was right there on top of things. She was very courteous, respectful, and possessed excellent customer service. Ashleigh K., The Event Manager had to leave during our event but was sure to come over and let me know and checked to make sure my party was satisfied before leaving and ensured that I knew to reach out to Nick and Chynna for any future needs. All in all, a very great family friendly environment, with a modern esthetic, coupled with great food, arcade, and a very awesome staff that will go to great lengths to ensure you and your guest have a very memorable time for your special event. Thanks Ashleigh K., Nick J., and Chynna S. for rolling out the red carpet making my son's birthday an awesome one for the books it was much...

I absolutely loved this place! I went here on a Wednesday night with 3 friends. We made a reservation for a single lane for 2 hours of unlimited bowling. We also played the game room for about an hour, and we purchased a few drinks. We decided not to try the food because it seemed expensive.

Bowling was awesome and the lanes were up-to-date. We had constant service checking on us the entire time we were there, even though it was moderately busy. My only complaints about the bowling is that the seating is tight and the bowling balls need to be updated (some of them hurt our hands because of chips on the finger holes).

A manager came up to us and offered us drink ticket specials, which significantly cut down on the cost of the beer and mixed drinks that we planned on getting. The mixed drinks are great and pretty unique.

The game room was well-stocked for its size. Anyone familiar with similar event-center games will recognize everything in the room. Everything was operable and the cost per game is significantly lower than the larger competitors (you know who I mean). The prizes are cheap and kid-oriented, so your awarded tickets aren't going to be worth much, but it is still a lot of fun to play in there.

Everything was very clean, including the bar and bathrooms. The staff was very nice and accommodating. I could see this being a great place to throw events, so I'll definitely be keeping that in mind.

We did try to come on a Saturday afternoon, but they were fully booked with events with regards to bowling. However, the game room was not super busy, nor was the bar, so we decided to stay and just have a few drinks and play the games.

Overall I have to give this place a 5. It feels a bit like an undiscovered gem. I want them to do well, but I'm really hoping reviews like this aren't going to make it super busy :)

Shoutouts to Rachael and Ashleigh for checking in with us and truly making it a...

To set the scene..my daughter and I went on a slow day, lanes were not completely filled and there was literally nobody at the restaurant area. It was not a crazy time for the bowling alley.

My daughter is in between sizes in shoes so we went back to the counter to exchange sizes, there were THREE people at the counter with no other customers and not a single person acknowledged us for several minutes. Literally a foot away a person was looking at a piece of paper and never even looked up at us. Eventually someone else noticed what was happening and asked the person standing next to us looking at a paper to help us. She begrudgingly did get us a new pair of shoes.

After this initial experience of being ignored we bowled an entire game and never once had someone ask us if we wanted food or drinks. Our plan was to eat and bowl. I had to go to the bar and ask for service at the end of our first game. So we played a second game so we could enjoy our food and drinks. Our initial drinks took a very long time to be delivered as well, at least half way into our second game. Food was delivered eventually but toward the end of our second game.

Next, after we spent time and plenty of money at the arcade we went to the restaurant area to order a desert and sat there for 15 minutes with no service. So I took my child to the bar to get her a milkshake. I will reiterate there were probably 3 small groups people in the entire area including the bar.

I was super disappointed because we spent over $150 at this establishment between bowling and food and the arcade. I’d expect to at least be acknowledged and offered service. Not asking for 5 star service but we didn’t even get the bare minimum. We are picky about where we spend our money these days because budgets are tight and I doubt we will be spending any at revel...