I purchased and beautiful oversized sectional, the salesman was great and I loved all the fabrics options for a true customization. I told the salesman man I was worried about my pets damaging my new sectional. He sold me on the extended protection, he gave me a list of all the things covered. It was perfect for us, me being pregnant at the time I thought about my water possibly breaking. What I wasn't told was that only the cover/ sufface was included in the protection. Fast forward 6 months, I have to make a claim for blood and amniotic fluid. As I expected they tell me its covered and a technician will reach out in a few days. Meanwhile I'm supposed to leave it, throw a towel over it as to not void the warranty. The next day I get a call from the protection company, I'm informed that their protection only covers the surface cover and not the cushion. By this time it's been sitting/soaking for days. I ask them how is that possible, I question if it had been urine soaked would they just put a cleaned cover back on a urine soaked cushion, her answer was again they don't cover the cushion. Had I not purchased the protection, I would have acted much quicker. I would have not let it sit as I was told to do. By the time a technician comes, it will have been 2 weeks. Now I have to find outside resources to help me salvage my sectional. If you purchase the extended protection, be cautious that it is only surface coverage. Don't let spills...
Read moreWow what an amazing experience I had at Mor! I went in with the intentions of just looking for couches and a dining table set and meeting Thomas boy did he outdo himself! He was incredibly helpful and guided me through the process. One of the best experiences I’ve had at a furniture store! I’ve been looking for 5 years on and off for the perfect sofa loveseat or sectional and I finally found what I wanted! Highly recommend this Mor furniture store in the High desert fairly new and I’m still waiting to schedule delivery and set up stay tuned I will update on that as well! A special thank you to Thomas for your outstanding customer service and your patience thoughout my back and forth with what I wanted overall! I will be back to get more items soon! Now let’s see how delivery and set up goes I’m sure it will be great! I feel like I’m in good hands with my sales representative! Thomas you deserve a raise sir!
….Well done to Thomas it has been months since I was able to get my delivery and unfortunately my couches didn’t fit my living room space. I was so heartbroken and still am now back to finding something I need and love. Thomas was patient kind and helpful throughout my ordeal! What a wonderful person! He treats others how we want to be treated the way I live day to day! Thomas big shout out to you for all that you have done and continue to do for MOR customers!...
Read moreI had the most awesome time in Mor Furniture with the sales representative Thomas. I was just going in to look but Thomas greeted me with a warm smile. Thank God he had a lot of patience because I went back in forth on those pillow sections. I ask Thomas a lot of questions & he knew the answer to them all. He even gave me suggestions on things I ask him about. He also explain how everything worked as far as purchasing from the store. He broke that financing stuff down like only a professional would. Everything explained in detail, where I didn't have to question anything or have him go back over it. He was very knowledgeable from the furniture to the purchasing. He open up his phone & it literally took no more than 5-10 minutes tops to do the application. Usually I'm nervous but he made me feel right at home. I recommend Mor Furniture in Apple Valley to everyone. Best experience I have ever had purchasing furniture. Blessings on top of...
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