GameStop — Attraction in Arvada

So I buy a Wii game for my kids, it's too hard, so I bring it back the same day for a refund. The employee tries 3 times to refund the card I used to buy the game, it doesn't work. He says, "it must be the card, let's. try another one". So he does then says, "so I guess...it worked?". 10 days later, still no refund posted to my account-shocker. So I go back to the store, the know it all employee there says "yea the banks hold the refunds until you tell them to release it, you got to tell the bank to release the refund". Never heard anything like this, neither has my bank. So back to the store I go. Same know it all employee says, "uh, it's 4:15, I have to leave at 5. If you REALLY want me to spend the last 45 minutes or an hour on hold with our bank, it's up to you. But you'll have to sit here and wait with me. Then they're gonna need some of your personal information." As any sane person would, I left, pissed. Still without a refund. Finally the GM has a brain and offers the refund as soon as I come into the store( I called her). When I go back, Know-it-all says " I know what you did wrong, you used a different card for the refund than the purchase." Obviously I tried, but the staff hasn't mastered the technological credit card machine yet. Know-it-all didn't apologize for taking over a month to return my cash, being a colossal moron and standoffish, or say thanks for shopping here or anything. I need more games but would never go here. Amazon will be way easier. Don't ask them to do anything besides make a simple purchase. ...

I hate shopping here first of all. Everytime you go they harass you about their membership.

Today's visit was sour all around (I try to go to bestbuy as much as possible, but I was already right next to gamestop and wanted the new DK game).

As usual, I got pushed to buy membership THREE TIMES, then they asked if I wanted a protection plan for a digital game card... they just nickel and dime customers who are too shy to say no.

And the third straw, my girlfriend was buying some blind boxes and plushies and clearly needed a bag. The cashier didn't ask if she'd like a bag, so after the transaction was over she said "oh shoot - could I get a bag." Which the cashier was going to offer...

BUT THEN the manager?? shut that down and said "we only offer PAID BAGS" ... we're not going to do a separate transaction for the 10 cent bag fee. Especially when the bag was never offered to us... learn to pick and chose your battles. This store lost a customer today for that nickle and diming. Take your money money to a local game store or if you have to Bestbuy, they atleast won't harass you there and their employees...

Poorly run, low inventory, & rude staff.

This is my local game stop. Just minutes away from my apartment. Regardless of being so close, I’d high recommend visiting Broomfield.

This location particularly, has to be one of the worse GameStops in the country. Ignoring the total lack of basic inventory, the clerks here SUCK so hard. Each time iv visited this location, all my enthusiasm & excitement for a new game is completely gone, after each visit.

Today being the worse experience. After asking the clerk about GameStop’s tweet, referring to 4 extra copies of Zelda Collectors edition at each location for release. The clerk straight faced said “Even if I knew, I wouldn’t tell you”. Just absolutely childish to refuse questions about public statements. It’s utterly ridiculous for the customer, to be the one to keep composure for a Karen employee.

Clearly if there is any collector’s edition available, you can expect the employees at this location to horde the copies, and not...