The Spa at The Omni Grove Park Inn — Attraction in Asheville

This hotel is truly one of a kind — History buff or not, you will love to see and learn about the rich 100+ year history. It is not the most modern place to stay but you know you’re coming to this destination for an experience! The views are breathtaking and the real star of the show. The room was clean and the staff in almost every interaction was kind and extremely hospitable; I say almost because one of the main reason my friend and I booked our 2 night stay here was to experience a relaxing day at the spa, which unfortunately was not the case for us after an unacceptable experience. One of our massages was cut short and the only thing they initially offered was a 20% discount on the massage and told that there was no one else available to finish out the massage and no other available appointments to rebook. We simply asked that my friends massage would be taken care of as she only received half the massage when the masseuse needed to leave early due to an emergency. After needing to speak to a manager and someone else above them after she refused anything beyond a 40% discount, eventually they did the right thing and comped her massage but we really had to fight for it after being told they felt that 20-40% off was fair since she had received about 30 mins of her 50 minute massage. Afterward, we went to the front desk and spoke with Jacob (the Asst Manager) to make management aware of what happened and he was beyond accommodating and apologetic to us — He was truly hospitable and made us feel comfortable to stay our final night and go to dinner after offering to take care of us a few different ways in hopes of making things right. We really appreciated his above and beyond attitude that turned our extreme disappointment around for the better. Overall, it’s a beautiful stay if you can afford the price point but just be aware that the spa staff is not as accommodating as the rest of the...

From the second we entered the hallway outside The Spa at The Omni GPI, I was enchanted. The little bit I knew was from a video and a relative who works at GPI. I saw the magic added by the Disney Imagineers who helped with the design right away. There are so many details I missed on the walk in even though i was TRYING to notice things! Geodes and sparkles in the stone, waterfalls and pools in the recesses. I could have been happy to spend the day in the hallway! Then, I saw the outdoor waterfall at the entrance! We were greeted by Jason who signed us in and explained Spa Tone with an adorable story about a teacher consoling a child who missed the last Tasty cake. Jason handed us over to Dara who gave a fun and informative tour of the women's and general facilities. A comfy robe and shoes and we were on our way. I love, love, love the eucalyptus steam room, the breathing room, and the dry sauna, but the other features are incredible, too. Contrast pools, waterfall tubs, the lap pool and the other pools are inviting and peaceful. I cannot say enough about the relaxing atmosphere in the lounges. I even spent a little time adding to a beautiful bird while doing a little coloring meditation in the silent lounge.

We ate a nice lunch from the Spa Bistro outside near the pool. Logan was an exceptional server and only added to the luxurious day! The Spa is typically only available for overnight guests of GPI. It is absolutely a wonderful experience (we had day passes but I imagine that massages and other treatments are incredible!), but make sure you book early because it fills up well in advance most days. We had reservations at least 3 months ahead of our visit. If you have the opportunity to spend a day here, you will leave relaxed...

I had a prenatal massage on 3/31 and it was one of the most horrific experiences. I don’t like to post negative reviews, so I was trying to let this go, but I can’t get my mind off of how bad my experience was and feel the need to post this review. First, the massage therapist admitted she didn’t realize my massage was a prenatal massage until I handed her the paperwork the front desk gives you when you check into the spa. Therefore, she was completely unprepared and I am not sure if the therapist has ever even been trained on doing these types of massages. Next, the bed temperature was set to high and I was overheated and sweating profusely within the first 10 minutes. I had to ask for the heat to be turned off completely. A bed should never be set to high for someone who is pregnant. Next, I am 30+ weeks pregnant and asked her to focus on my back because that is what hurt the most. Out of my 80 minute massage, maybe 10 minutes was spent on my back total. The majority of my massage was spent on my thighs and calves when those aren’t even really supposed to be massaged during pregnancy due to potential complications with blood clots, etc. You could tell the therapist did not want to be there, as the whole experience felt SUPER rushed and unprofessional. The therapist was also clearly sick and was sniffling over top of me throughout the entire massage. I literally could not wait for it to be over and immediately started crying to my husband as I reentered the spa. I had such high expectations for this and cannot believe I paid $300+ for such an awful experience. It’s unfortunate because my facial on 3/30 was fantastic. I received a better message during that than I did my...