Old Homestead Steak House — Restaurant in Atlantic City

I’m a long time customer of Old Homestead. I probably average visiting about 3 times a month. Tonight, they turned me off by what they did so bad, I won’t be back for a while. I order a lot of different things on the menu there depending on my mood. Tonight, I knew exactly what I was in the mood for from earlier in the day. I wanted a nice filet and when I order a filet there it comes with a terrible little potato cake of some sort. I have never met a potato I didn’t like until this one, but it’s really inedible and I’m not the only one who feels that way. So whenever I order the filet I substitute that potato thing for either mash or onion rings and I’ve been doing that for years upon years. Never once having an issue. They usually do a small amount of onion rings maybe 5 or so. Certainly not an order as I wouldn’t expect it to be. So tonight I order and ask the waiter to leave out the potato and do onion rings instead. No problem, until my food comes out and there’s the potato thing underneath and no onion rings and both the waiter and the waitress leaning over me saying “oh chef just wouldn’t do it” I didn’t even know what they were saying at first, but then I realized as they further clarified that “chef” would not substitute the onion rings for his potato thing stating that it wasn’t cost effective. What in the world? Okay, so tonight we had a cranky chef who refused to give a long time customer what they wanted. Forced an item on me that I clearly stated I didn’t want. “Chef” didn’t know if I had an allergy or a dietary restriction, but that didn’t matter, he sent that steak out with the potato that I didn’t want because 5 friggin onion rings instead were not cost effective. What a wonderful chef. I have to blame the waitstaff too and I rarely fault waitstaff. As a person who’s been in the industry for all of their adult life, I would have never delivered food that way to someone when they clearly told me they didn’t want it. If they would’ve came to me 5-10 minutes before my meal arrived, and said the chef won’t substitute, I would’ve gladly ordered an order of onion rings but I wasn’t going to wait and let my steak get cold to wait on the onion rings at this point. If I were waiting on that table, I would’ve made sure that that customer had onion rings even if I had to insist that “chef” do right by a customer or pay for an order of onion rings myself just to make sure they got what they wanted. Someone picked up my check tonight and I know tipped well but I still tipped 20% on top of that just because. Had I paid my own check, the tip would’ve been well over 20% but tonight under the circumstances the 20% that I gave was just extra and I honestly could say, and I never ever not tip great, but I regretted giving them that extra because of this incident. I went there tonight and left unsatisfied, not getting what I wanted and the way it was handled was so classless. And I don’t normally eat fried food on the regular so when I order the onion rings it a treat that I was really in the mood for tonight. Tell “chef” that he lost a few customers tonight and if he wants to learn how to make an edible potato cake that people actually like, I’d be happy to show him...

TERRIBLE EXPERIENCE

My recent visit to Old Homestead Steakhouse was deeply disappointing, especially considering its reputation. The experience was riddled with issues that significantly detracted from the meal and overall service.

Service Issues Our first waiter, whose name I unfortunately did not get, initially assisted us but seemed rushed and inattentive. After two minutes of interaction, he left, stating he would return shortly. However, we waited an unacceptable 30 minutes without any follow-up. Despite clearly noticing us, he chose to assist other tables while ignoring ours. Eventually, we flagged down another waiter named Caesar, who agreed to help. When we gave him our order, he informed us it had already been placed. Shortly after, the original waiter returned, rudely dismissing us when we explained that Caesar was assisting us.

The chaos didn’t end there. We waited an additional 40 minutes for our food, only to find out from Caesar that our order hadn’t even been placed yet. This lack of communication and accountability was frustrating. When we expressed our dissatisfaction, Caesar responded defensively rather than empathetically, saying, “You guys are not the only ones here; we have to serve 800 dinners right now.” His unprofessional attitude only added to our disappointment.

Food Mix-Up and Quality To make matters worse, Caesar brought out our food just five minutes after claiming we’d need to wait another 30 minutes. This inconsistency was concerning. When we received our meals, the orders were completely incorrect. My steak, ordered medium, was overcooked to well-done, while my partner’s steak, ordered well-done, arrived medium. Since we had different cuts of steak, we couldn’t even swap dishes.

When we raised this issue with Caesar, his response was dismissive and rude. He insisted that the orders were correct and refused to acknowledge the mistake, even though it was clear we were served someone else’s food. My partner always eats well-done steak and would never order anything less cooked, so his insistence was both frustrating and unprofessional.

Conclusion Although Caesar removed one steak from our bill, it did little to make up for the disastrous experience. The lack of accountability, poor communication, and unprofessional behavior completely ruined our evening. I strongly believe the staff, particularly Caesar and the first waiter, need better training to handle customer concerns and deliver basic levels of service.

I cannot recommend Old Homestead Steakhouse. Dining out should be an enjoyable and stress-free experience, but this visit was anything but that. I will not...

The Old Homestead Steak House in Atlantic City, NJ, is nothing short of a gastronomic marvel, worthy of the highest culinary accolades. From the moment we stepped foot in this establishment, we embarked on a culinary journey that was nothing short of extraordinary.

Our evening commenced with an appetizer that set the tone for the entire experience – an 8-ounce Wagyu beef meatball, expertly crafted to perfection. The meatball, accompanied by fresh ricotta and a sublime marinara sauce, danced upon the palate, an enchanting symphony of flavors and textures that tantalized the senses.

The pièce de résistance, the Gotham Rib Steak weighing in at a remarkable 34 ounces, was an epicurean revelation. Cooked to a precise medium-rare, this signature dish exuded unparalleled tenderness and succulence. Each bite was a testament to the culinary mastery at play, leaving an indelible impression.

Accompanying this grand steak were the salt and pepper Brussels sprouts, a revelation in vegetable preparation. These sprouts, sautéed to a delightful crispiness and seasoned with an impeccable balance of salt and pepper, proved to be the perfect complement to the opulent steak.

Dessert was a crescendo of delight with the Creme Brulee, a sublime conclusion to our meal. The velvety custard beneath the perfectly caramelized sugar crust was nothing short of divine, a testament to the pastry chef's artistry.

Yet, what truly elevated this dining experience to the realm of the extraordinary was the exceptional service provided by waitstaff Oscar and Charles. Their attentiveness, knowledge of the menu, and genuine warmth elevated the evening from a mere meal to a true dining event. Their service was exemplary, embodying the very essence of hospitality.

In conclusion, The Old Homestead Steak House in Atlantic City, NJ, deserves not only five stars but also our highest commendations. This establishment seamlessly marries culinary excellence, impeccable service, and a warm ambiance, ensuring an unforgettable dining experience that lingers in one's memory long after the meal is over. It is, without a doubt, a Michelin-worthy destination for those seeking the pinnacle of...