Michaels — Attraction in Augusta

I like the selection, but my orders get closed out before I can get to them. I called the store about it, and they were confused because they insisted I came to pick it up (right before I called). I had been traveling for work, so that was impossible, and I also have an unfulfilled ID requirement on my pickup account. They reluctantly gave me a replacement to what I had ordered, because I asked how they were going to refund me. They once again asked if I was SURE I didn't pick it up (from another state, right before that call) as if I was just lying to get free stuff. I spend hundreds in that store. I don't need a $5 canvas for free. Then the same thing happened again. Since they had no answer for me last time, I did my own research. Apparently, if you don't pick up your order in 5 days, they close it out. But when they did that the first time, they didn't tell me that bit of information. And furthermore, don't say it's been picked up - you simply void the paid items that weren't picked up. Order gone, no money exchanged. How has this happened again? How don't they know what is happening? Why aren't they telling customers? I'm paying off my Michaels card, and just not shopping...

I love this store!!! 💗🖍👩‍🎨 I used to frequent these store chains quite often when I was younger as my mother and I were into arts and crafts & we attended many craft fairs. I grew up in Massachusetts and a lot of these chains slowly disappeared. As you can imagine my genuine happiness and complete joy when I did see the big red letters upon getting off of the highway... I couldn't wait to get inside and start to explore the endless craft possibilities that awaited me inside. I had a great experience inside the store and the staff there were all quite friendly and very willing to help me find what it was I was looking for (although it wasn't anything in particular I was seeking out) I have many crafts today in which I do, including making rope doormats, and putting glitter on like EVERYTHING. Either way this Michael's is definitely worth checking out if you're into making beautiful works of art, or even if you just want an interesting store to browse through that will get your creative side in overdrive. Great place, all around. I will be going back very soon and I recommend it to...

Every time I go in Michael's it seems they've rearranged it and no longer carry what I need to finish my project. Aisles are narrow and have choke points along the walls so social distance is not doable here. Some staff are very helpful but you have to find then first. Good place to browse for ideas but if you want something specific save the trouble and order online. I give it three because it's there and does fill a need.(update 12/1/23) Michaels is still here after Hobby Lobby opened just up the street. Store is full and well stocked but specific items seem to change slightly from batch to batch. This remains a decent spot for craft supplies with a little of everything and i continue to use it for basic supplies. Hobbyists will cultivate niche suppliers according to their interests but Michaels remains like a local hardware store for hobbies, a good source of parts and supplies to keep what you already got going. Keep this place on mind for basic stuff and buy all you need when you see it. This store is a great resource if you use it...