B Vo Vision — Attraction in Austin

This has been the worst optometry experience I have ever had. I made an eye appointment in May and was charged for getting my eyes examined for both contacts and glasses (when I didn't even get glasses). I also ordered contacts in May and was told they would take about 14 days. After that appointment I never heard back from anyone. I had to call multiple times just to get them to give me trials while I keep waiting for my contacts. I finally was able to get them to give me a different brand by July in just my left eye but they still have not gotten back to me about my right eye and we are now almost in September. They are very nice people, but the service is very unprofessional and I have never waited so long for contacts. I have also never been charged so much. I would absolutely NOT recommend this place, I think you can get much faster and better service without being...

I had a wonderful experience going to BVO glasses. The receptionist who checked me in and did my initial eye screens (I'm so sorry I can't remember her name 😩) was really sweet and welcoming and patiently answered all my questions. Dr Vo was also wonderful, I felt instantly comfortable and well taken care of. In the end, Melanie helped me pick out frames and check out. I came in w a tight budget and felt absolutely NO judgment from her or anyone there. Picking out frames with her was super fun and I felt like she was honest about what looked good. Not "they all look GREAT!!!!" like my previous experience. Listen! I'm going to wear these every single day and they DO NOT "ALL LOOK GREAT!!!" 😂 Not only that but they had an excellent choice of frames, fitting all budgets. I will definitely...

Willing to lose my entire family as patients because the Dr is not in today and after her staff told me they called her at home she was unwilling to give a trial pair of contacts to last until my son could get in to see her because the Magical year was up by a few months. This is essentially causing suffering to my 13 year old son who has no choice now but to be taken out of school and see a whole new eye Dr today because she is so RIDICULOUS and apparently has liars manning her office when she's not in. I've never had a problem getting an emergency pair of contacts before even after a few years from her and other eye doctors as long as I made an appointment asap. We WON'T be back. Dr. Vo never smiles and is always acting angry and is blunt, so we won't miss her...