BuildASign — Attraction in Austin

As a Real Estate Professional, timely and high-quality marketing materials are crucial. My recent experience with BuildASign, facilitated through my new brokerage's starter package, has been exceptionally disappointing and has negatively impacted my business.

I placed my order for essential items, including business cards, on April 24th, with an expected delivery date of May 1st. This date passed without any communication from BuildASign – no call, no email, and no package.

After several unacknowledged inquiries, I finally managed to speak with a customer service agent on May 5th. During this call, I was informed of a 'known problem' that both BuildASign and my brokerage were supposedly 'well aware of.' Shockingly, despite this known issue, there was no proactive communication, and the agent could not provide a new estimated delivery date, vaguely suggesting 'maybe next week.' Crucially, no attempt was made at customer recovery; suggestions like expediting the business cards separately while other items were resolved, or offering a discount for the significant inconvenience, were met with indifference, essentially an 'oh well' attitude. This lack of transparency and accountability is unacceptable.

I finally received my order on May 16th, a full 15 days after the initial expected delivery and 22 days after placing the order. This significant delay meant I was without crucial business cards for several important social and networking events, leading to missed opportunities and lost potential clientele.

To compound the frustration, the business cards themselves are of poor quality, noticeably cut off-center, rendering them unprofessional and unusable.

My experience with BuildASign has been characterized by a lack of communication, an inability to meet stated timelines, unhelpful customer service that offered no solutions or attempts at recovery, and ultimately, a substandard product. I strongly advise other professionals, especially those reliant on timely and quality materials, to avoid this company.

Save yourself the headache, potential business disruption, and order from a more reliable supplier. I will not be using their...

Communication is key and this company lacks the basic communication skills needed to continue getting repeat business. The order process went well, the items were received quickly HOWEVER the signs had damage on all 4 sides. In my opinion this was strictly due to poor packaging. Oversized thin box with absolutely no packing. I immediately emailed them with photos of the damage and asked for a response. Received NONE. I then called and spoke to "Fatima G" who said they didn't receive the email and to send it to her email address which she provided. I asked her "how will I know you received it since you didn't receive the first one" she said she would let me know. In my email I even asked "Please reply so I know you received this" Nothing. The following day I again called customer service (did not speak to Fatima G- she wasn't available) and asked if she received the email. The person said she did. I asked for information as to what was going to happen and was told Fatima G would call me back. NOTHING. A day later I emailed Fatima G "Haven't heard back please provide an update and let me know what I am to expect." Are you ready???? NOTHING again. I again called and was told by a rep that a replacement would be sent. The very next day UPS shows up at my door with a return shipping label to pick up the damaged items. WHAT!? No one communicated with me that they need them returned - after I was told new ones were being sent I tossed the others in the trash. I called their office again and this time Fatima G answered. I explained what transpired and asked her why in the world I she never replied to any of my correspondences. Her response "I'm to busy to make calls"!!! I explained a 10 second email (hit Reply - type "received the photos") would have been better than nothing. Just unacceptable in my opinion. New items are scheduled to be received by 9/5 which is also a bit aggravating (order was placed 8/21 and they were informed of the damage on 8/26). I will update this post if the replacement items are...

Disorganized business, incompetent staff, horrific experience. Save yourself the trouble.

I cannot begin to describe my frustration and utter disappointment with Build A Sign. I worked with Matthew A last week to prepare an order for a retractable sign, letting him know that I needed it by June 1, and he confirmed that Build A Sign could have it ready. I promptly uploaded the file via the FTP site, emailed the rep, called the art department to be sure of receipt of my file (and received confirmation that they had), and then that was it. Nothing. No email with the link to the order (or order number), no communication of any kind. Concerned that the due date loomed near, I reached out again. Spoke with Norma S this morning who apologized, acknowledging that it was Build A Sign's error, and that she would ensure the retractable banner was printed, mailed, and received by tomorrow. She said she couldn't find the file, but she would email me so I could contact her directly. But she didn't email me. So I called again, spoke to a man who said he would leave her a message to call me back. She didn't. I called a third time, left all of my information AGAIN with a woman who suggested that I resubmit the file via the FTP site again and email Norma. So I did. Guess what? I didn't hear anything. So an hour later, I called for a FOURTH time, only to talk to Dustin, who said Norma left at 4pm so she probably didn't get my email, and, oh yeah, it was impossible to get the sign by tomorrow because it needed to be sent out earlier. I have never worked with a more incompetent, disorganized group. No one could find a simple file (which has been uploaded a minimum of three times by now). And now my client has been left in the lurch with no banner. It was my mistake to think Build A Sign was capable. Believe me, it won't...