The Copeland — Local services in Austin

Poor Customer Service – We weren’t sent our lease to sign when all our documentation and payment was turned in (we had to call them for it), and it took too long to resolve a wrongly charged insurance lapse fee.

Construction – It was shoddy in my unit. There was paint splatter on floors and cabinets, crooked outlets, misaligned strike plates on doors, pencil marks, corner beads showing, COMPLETELY PAINTED OVER LIGHT SWITCH COVERS, cracks in backsplash grout, cheap roller shades, and the lock on sliding glass door becomes misaligned easily. We were the first to live in our unit.

Dishwasher – Not spacious due to tower design and utensil basket placement. It has a latch and dial design and does not clean that well. The stainless-steel finish is a poor attempt to hide how cheap it probably is.

Bad Pet Owners – I love pets, but this is an issue here. Dog feces on sidewalks, grass, and stairwells and urine in halls, stairwells, and elevators from time to time. Some owners let their dogs off leash. Management also has some blame since they could get someone to pick up this waste when owners do not and have real repercussions for those who are not responsible pet owners. Warning emails every blue moon does not cut it. No one wants to live somewhere covered in feces and urine.

Trash Rules – Some tenants do not put trash bags inside given trash bins for pickup, which is gross (that provided bin is not supposed to be your main trash bin, get your own bin). Tenants will walk to garbage chutes and leave garbage by shoots instead of putting it down the chute (If you gave the effort to bring it to the chute, you can just as easily put it down the chute. It is also gross (Exception being during the freeze). Management is poor at enforcing proper trash disposal. There are no repercussions.

Cleaning of overall apartment could be better. The hallways, elevators, and stairwells are disgusting and show a lack of care (pet waste, trash, stains, etc).

Their newer design choices in areas other than units are a bit tacky particularly in hallways and by elevators.

Train Noise – Was not a big issue for me since my unit was further away from the train. Be aware of where you are compared to the train. Not management’s fault if you pick an apartment by the tracks.

Poor noise proofing between floors and hallway doors - You can make out general conversations of each unit by standing around a door, which should not happen.

Poor negotiating rent in past COVID-19 renter’s market - Slow communication, by the time I received an offer that was considerable, I already leased at a new place that ironically is more expensive.

Specific to my unit

Terrible Upstairs Neighbors – They have gotten into shouting matches that have led to domestic violence on occasion (but hey, they pay rent, and the people involved do not report it, so it is whatever to the company. Domestic violence friendly seemly). Very inconsiderate and awkward especially if you are working remote or live with someone that has experienced trauma. They also have a subwoofer, which is inconsiderate for apartment living (low frequency travels through walls/floors). They play music, not only loud with a subwoofer, but at first would do so with their balcony door open. They also blasted jazz at 3-4am as they slept. As someone who in the past worked in live sound, I do not believe they understand how sound works. I feel sorry for the person that will rent my unit, and I specifically got a top floor apartment somewhere else due to how bad these neighbors are. I understand how living in close quarters is give and take, but everyone should feel empowered to leave when they have terrible neighbors.

I must give a two if you have good neighbors, but it could be a solid three or four if management focused on a cleaner community and rule enforcement. Management does not need for me to call following the cookie cutter response; they need to do better managing their property. Great thing about leases is that you do not have to stay if they are not doing enough for...

For this review, please keep in mind the property management company had changed about midway through our lease, so some information may not be completely relevant.

We moved into this apartment complex in July of 2019. When we toured, we were ensured the train nearby only ran during the day, and was specifically a commuter train. Within the first couple days, it was clear this wasn't the case. When we asked if we could move apartments to an interior apartment in hopes of it being quieter (we had a north exterior room), we were told we'd have to pay a 800(?) dollar fee. While inconvenient, the train noise was horrible (plus, our downstairs neighbor played music very loudly a couple times our first week at 2 in the morning). After moving in, things were okay. During our stay, it was clear parts of the apartment weren't great though (listed below). When we moved out, we were told the oven top was unrepairable. We never used the oven for anything other than cooking. We never dropped anything on the oven either. It was all normal use. Regardless, we got charged several hundred dollars for a replacement. We tried to work through this with the management company and were told they could do nothing. This seemed unreasonable given the circumstance.

Cleanliness- It was clear this wasn't a priority. The floors in the hallways were only cleaned once while we were there (a little over a year). Our friends brought their dog in, who is fully potty trained, had an accident on the floors and I have no trouble assuming this is because they smell like a potty spot to the pups. We've seen other dogs pee in the elevators, on the walls, etc. while there. Further, someone spilled some brown beverage in the fourth floor hallway and for the month after it had happened (then we moved), it was still on the wall. Additionally, on the grass all around the apartment, you can find a lot of dog poop that was never cleaned up by the owners. Other residents have also mentioned to management to use one of the many DNA fecal sample services to stop this, but the management has no interest in it. Further, they don't get a service to clean this up. Safety- Many of the instances I'm sure we don't hear about. But when you see a truck on cinder blocks several times, you know someone is stealing their tires. The security is pretty lax, even if it's a gated garage. It's super easy to tailgate in. Plus, many of the exterior doors do not fully close and lock. I know I can always get in to play pool or use the pool in the future because of this. But it's also a security issue. Warnings- It was also clear they chose when it was convenient to give notices for leaving trash out. We left our trash can out past 10a one day and got a notice. But many residents leave their trash out over the weekend without notice, even though that's what causes some of the bad smells in the hallways. Costs- The apartment complex has several costs that are a bit much. IE: "Smart" device costs, package costs, etc. Amenities- Obviously with COVID amenity use is minimal right now. But it's a big shame that we're still paying for these even though we can't use them. Further, the pools seemed to be in maintenance half of the week. Fixes- Being a new apartment, as with a newer home, things break for unknown reasons. Our experience was: if it's easy to fix, they'll do it, otherwise, they won't. Our porch was unusable for nearly the whole time it was there because it was too much work to fix (warped). Further, some of our cabinets wouldn't open because the island collapsed down a bit, offsetting the drawers/doors. Other things were addressed well though, so this may be hit or miss. Garage- The garage is tight. It's not helped by the oversized trucks, many of which seem to love to park on the end caps where it's extra dangerous to drive through. This was very annoying to deal with and we've heard of some other residents getting in accidents. Dogs- The dogs on the first floor facing the stadium with yards are...

Been living at The Copeland since February 2025 and have enjoyed my time so far! Property staff were extremely helpful during the application process and answered all of my questions. Elysiana was informative during the tour and kept me up to date with the quote information.

Pros: Property is well kept No foul odors in halls (plus air conditioning and I think they spray some kind of scent?) Minimal noise through the walls (I’m on floor 1 and can barely hear neighbors next to me or above). Same goes for FC games. Responsive staff, we receive prompt notifications of any FC games, garage issues, etc. Two pools, great gym, other amenities Units are well built, plenty of space, some have yards, decent size patios. Great rates for the location. The way their rates are set up for 1beds in this location is a steal and I can see more people moving here if they keep them consistent. Parking garage is secure with little to no issues finding space on the first and second floor. Location: The property is right next to the domain, soccer stadium, train line, and essential stores. There’s also some great food trucks across the street for a quick bite. Mgmt will have lil snacks and catering events for residents every so often.

Cons: If you’re using the street parking outside, PLEASE move your car into the garage if there is an FC game. The city blocks off the street parking to make more room for pedestrians and will tow/ticket cars. They start setting up around 9:30 AM so be mindful. Mgmt is pretty good at notifying residents ahead of time. Door access: Copeland uses butterfly and stratis like most other new buildings and since my move-in, my access completely relies on my phone being my key fob. This has caused some issues with getting into my building if my phone is either dead, left in my room, or in my car. It’s kinda hard to convince residents you actually live here and let you in when your “key” isn’t on you. There also isn’t a way to share access with anyone who would need to house sit pets or pick something up when you’re gone. However, mgmt just let us know they are planning to program key fobs which is a GREAT improvement and shows they are willing to listen to residents.

Overall I highly recommend moving here if you’re looking to get a great unit in a safe location for a decent price. I’ve lived at and toured some other properties in the area but this has to be the one I feel genuinely cares about the residents and the property. Hoping to have this same energy when my lease is...