FYE — Attraction in Austin

WARNING - Do not sign up for the "free" rewards program!

I actually had a good time in the store, they have a very good selection of things I hadn't seen elsewhere, at decent prices. I also had some friendly chitchat with the employees. One of them really made my day actually, and was quite helpful and nice. I really was planning on coming back regularly.

But my experience was ruined by the "free" rewards program. When I was almost done with paying for my purchases, I was told there was a "free" rewards program. Only after getting all my info (partially by saving the card I used to pay for my purchase), did they bother to tell me it's got a monthly charge after a trial period. Not only that, but if you want to cancel, you end up having to call multiple places (the program itself, whichever "free" magazines you signed up for, etc.)

Since there was a huge line behind me, I opted to cancel it later (rather than hold up the line or cause a scene). Had a heck of a time with cancelling it. Ended up having to go through my credit card company, since I could never get a hold of the magazine people and the program itself didn't seem to cancel it correctly as I was still charged despite cancelling.

I doubt their "corporate office" is reading these, but if so, shame on you for developing such a convoluted, tricky program. And shame on you for likely roping your employees in to try to get us to sign up for the darn thing, and probably basing things like their performance scores, promotions, hours, or wages on how...

My daughter loves this store, we saw a cute shirt in the window on one of the mannequins, there were only three shirts left in the store large and extra large. I asked the guy at the register if we could purchase the shirt on the mannequin which was a small. Chloe who works there and is not a manager said they couldn’t take the shirt off the mannequin, she said the shirt had to fit baggy. I told Chloe the large and extra large shirts in the store would fit just as baggy. Chloe acknowledged my statement to be true, then she lied and said it was a store policy. I left which I shouldn’t have and contacted two other stores who said they weren’t familiar with that policy in store or corporate. An employee at another store asked me to come in and he would help me obtain the item. I went back to the store, unfortunately Chloe wasn’t at the register. A nice young man took the shirt off the mannequin, completed the transaction and placed another shirt on the mannequin without hesitation. Why would you lie about something so small, just say you want to sit on the counter, during your entire shift and get paid for doing nothing, when you should be helping customers rather than...

Nice looking store, however the whole mall felt a bit empty though that could be because I went on a weekday. The negative part was with the manager on duty. I had picked out my items and brought them to the closest counter to him as he was stocking at the time. However as I was waiting he spent a few minutes having a casual conversation with looked to be a friend or something. Then when he did notice we we standing there he asked if we were ready, I said we had been waiting then he kinda rudely told us we were at the wrong counter and needed to go other to other one. He stood there staring at me blankly for a bit when I was dumbfounded that he didn’t just walk over and said “I’ll check you out over here” or anything better than that.

The cherry on top of everything I applied to this location as a assistant manager. It was hard to get a call in first of all, and then 2nd he said he’ll get back to me in a week, so I messaged him personally, and no response! Even if I was denied I expect at least a...