James Avery Artisan Jewelry — Attraction in Austin

My daughter and I came into the James Avery store at Barton Creek Mall in Austin Saturday February 23, 2019. When we entered the store I made direct eye contact with a female Hispanic employee. She then leaned over and said something to another employee and they chuckled and ignored us. About 2 minutes after we entered the store a Hispanic couple entered the store and the same employee that ignored me and my daughter greeted the couple " HI welcome to James Avery is there anything I can help you find". After they walked in a white couple walked in and they also were immediately greeted and helped. At this point I am extremely upset and quite frankly appalled. One of the other employees saw the frustration on my face and asked if I needed help and I said yes I did and that I was there before the other customers and should have already been assisted. I decided to leave the store because clearly they did not want my money but I decided to go back in and ask for the corporate office phone number. Once I asked for the number the employee went to the back and the manager came out to assist me. I told her what had happened and how upset this made my daughter who received her first James Avery ring for Christmas and the purpose for us coming into the store was because she wanted another ring. She gave the typical I am sorry I will speak to the rep and then she offered her assistance. I went ahead and purchased the ring my daughter wanted but I will be returning it because as we left the store I felt horrible that the manager had not done more! She told me she was going to give me her district managers number but instead she gave me the customer service number. I do not appreciate being lied to, discriminated against and more importantly my daughter experiencing...

I've been going to James Avery in Barton creek for years unfortunately I will be going elsewhere some of the employees here are just extremely rude and unprofessional I asked to have a non James Avery charm my grandmother had given me put on my bracelet which I've had done years ago maybe policy had changed but a simple no or yes would of been fine not an attitude combined with rude looks and unnecessary questions I was also going to purchase a couple of charms but didn't want to deal with (PAM) and the other employee instead drove all the way to southpark meadows waited in a 30min line just to buy my charms and asked again if they could put my non James Avery charm on and they did for a 10$ fee because it was gold and the customer service was great even with the line to the back of the store. Do better James Avery...

I’ve been coming to James Avery since I was little. I have never had a staff member ask for my number to have my account pulled up before even bringing out the item I want to try on. Tina is extremely rude every time I’ve been to this location. Last time I came in the supervisor gave me a gift card for 50 because I expressed how rude Tina was. Same thing happened this time. And Tina told the other staff member to stop complementing me because I expressed Tina is rude everyone I’m in. She’s clearly prejudice towards mixed raced people. I can’t believe she’s allowed to be so rude. I only go to the great hills location. They’re nice every single time and know me by name and make everytime I go in very fun and welcoming. Tina seems very bothered to be at her job. I tell everyone to not even bother with this location...