North Hills — Attraction in Austin

The store often doesn't have items such as Dr Pepper made with real sugar in cans. Dr Pepper insists they're available but no luck!

The last visit there was no angel hair cabbage. These are only a couple of examples. When filling out the onlie requests I often receive some sort of excuse of why its not available or how I need to adjust my schedule to get there before it runs out. Lol!

No. I'm the customer asking for items I need, your customer service in this area is complicated and inconvenient. I would like to be able to ask a manager while I'm in the store about any items I need. (Like in the good ild days).

Another observation is the coupon system with the app, none of the cashiers know how to use it. It's frustrating to know that money saving is available but because of inadequate training, I'm not able to get the discounts offered. Seems a bit bait and switchy to me.

As someone who is challenged physically, I often look for somewhere to sit down. This store has no benches outside, up front near the cashiers, or anywhere that I could find easily. Yes, there us seating in the pharmacy but it's sometimes difficult to get all the way over to that side of the store when all I need is a quick rest to regain my strength.

As someone who is looking to better my health physically. Walking around the grocery store to shop is something taken for granted by many people. I'm looking to leave the motor cart behind, so benches around the store would be nice!

There is no other grocery store I'd rather shop at, so this isn't a review threatening to go somewhere else, it's simply some observations I've made for...

This HEB has employees who make assumptions about people of color when the people who were overheard making this assumption were Hispanic female and the other person was a White female with very very short masculine-type hairstyle. The Hispanic female took upon her very young mind to say to the White female, "Do you see the tall Black female with the big scary dog I think she was and before she could finish the White female says to her she didn't buy nothing I'm sure! My husband left before he heard anything else he left bc by then he was angry! I didn't buy anything bc the young Hispanic lady tried to follow me blatantly following me from the front of the store parrelling my route searching and breaking her little neck looking for me. So the two items I had were put on shelf on isle 11. I find that it's amazing how other races put all person's with Brown skin in the same box especially Mexican-Americans it's heartbreaking. I work in healthcare I help people everyday all races. Then when people in my race react accordingly to the insinuations or accusations we are this and that. All I have to say is do not be of a different box that's when the people who believe they're superior to everyone and who they believe doesn't fit their mold you will not be able to shop for groceries at this...

It's HEB. Good prices, decent selection. However, this store is ALWAYS super busy and they never have enough check put lines open. The employees will yell at you if your mask slips down a bit. I was screamed at by an employee at the front doors because my mask sat a little low on the bridge of my nose. (My entire nose and mouth were covered by my mask.) Also, there are homeless people everywhere in the parking lot. I cannot walk to my car from the store without being harassed by homeless people, asking me to give them the food I just bought for my family, or demanding that I give them money. They also set up at the "intersections" in the parking lot with signs, and usually their children, to guilt people into giving them stuff. "Security" here is a dude walking around occasionally, or sleeping at the picnic table in the parking lot.

My husband and I have started to shop at Randall's across the street. The only things we get from HEB is dog food and shower supplies, and we go to the HEB on...