Vincent and his family were so helpful in helping me buy furniture for the first time for my entire apartment! They not only helped me pick out what mattress would work best for me, they helped me pick out my entire bedroom set, dining room table and 4 chairs, couch and loveseat with a matching living room table and two side tables. I also got a desk from them! Anything I wanted that they didn't have in store, they helped me order from a catalog. I ordered everything two weeks ago, all for just under $4000! They will beat or match any furniture price in town, I guarantee you. Every time Robert told me the price of something, for the type of quality it actually is, I was stunned! They sent their delivery people out to me on time and their delivery charge, for everything, was only $79! I did a BUNCH of research about different furniture stores around Austin. I settled on R&R because they have consistently high reviews on all different platforms and virtually zero complaints about someone's furniture not being delivered in a timely manner. They source all their furniture from Texas based companies so that they can control for the quality of the furniture (the longer the distance for furniture to get to you, the more likely it will not show up on time or will be broken by the time it gets to you in general.) They've been in Austin since 92', the year I was born and apparently, my parents bought from them over 20 years ago when they purchased their first house! You will NOT be disappointed. Oh, and they speak Spanish as well so there will be no miscommunication issues if you need to order from them in Spanish too. :) Really couldn't find a kinder family. Very satisfied with my purchase! Will hopefully be returning when I buy my...
Read moreI stumbled across this furniture store after grabbing lunch at Din Ho Chinese BBQ. I'd been considering purchasing a new couch, but hadn't found one that I liked AND was in my price range. I'm so glad I came across R&R! I found the perfect sofa and it was on sale. Robert was persuasive, but not pushy.
I needed to get rid of my (then) current sofa before I could take delivery on the new couch, so Robert suggested that I pay half on the couch that day to lock in the price. Then, when I was able to get rid of the old couch, to call him to arrange delivery and pay for the rest of the couch. Sounded great to me! After paying half on the couch, I looked around at the dining sets, and saw one that I liked. I didn't purchase it that day, but it stayed on my mind.
A week or so later, I decided that I wanted the dining set and couch, but didn't want to deal with the hassle of selling them on Craigslist or something. So, when I went pay the remaining balance on the couch and purchase the dining set, Robert said the delivery men would haul off the old sofa and dining set (for free). Sweet!
The delivery men arrived the next day, and were very prompt and professional during the delivery and set up. The $60 delivery charge was very reasonable, especially since my apartment is on the 3rd floor. :-) I'm a big proponent of shopping locally, and the next time I'm in the market for new furniture, I will definitely stop...
Read moreFirst of all let me tell you that i walked in there to buy $2000+ worth of stuff. I went to the store given the reviews were amazing BUT to my surprise the customer service was awful. The dude Vincent was pretty rude and disrespectful, his mom and brother didn’t even care to acknowledge us or even make eye contact. They’re definitely waay too proud of them being in business for “30 years” he kept repeating it over and over again.
When i asked him to give me a good deal because we were buying bedroom + living room furniture he said he will give us the best deal. But here’s the fun part, we chose a set of recliners that he said was for $1000 but he’ll give us a deal and give a $100 off on it. My husband goes on their website to check for bedroom sets and guess what, those recliners were listed as $870 on their website. So the dude wasnt really giving us a deal but asking for $30 more than it was listed for! I asked for a coffee table he said it was for $100 then comes back and goes its for $200 and he wont give any discounts on it cause then its a loss for him but hey guess what? the table on the website was listed for $154!!!!! He kept making us look like we’re really cheap to ask for a deal it made me feel super uncomfortable! I just bought a MUCH BETTER recliner set for $1000 from Furniture Zone and I was more than happy to pay that money because i was given respect...
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