Ulta Beauty — Attraction in Avondale

I got my hair cut Friday, I haven’t felt pretty in a long time and I just wanted a refresh and blow out to feel beautiful. I went in my hair was long about midway through my back. I asked the hairstylist for a butterfly cut and curtain bangs. We discussed length and I told her it was too short to meet in the middle so about an inch off my length all around. I told her I didn’t want to look like I had a mullet because I don’t have super thick hair. As she was cutting my hair I was noticing a lot off, I kept telling her it’s too much but she keep assuring me it was not. I trusted her I also told her I never go get my hair cut because I have been worried of someone messing up my hair. As she was done cutting it wet she said she was going to do a quick dry to finish off. She started thinning it out and I told her not to I like it thick because I don’t want a mullet. She kept reassuring me that it was just a little bit. She did a blow out after with rollers well clips just rolled them up and I did not like it told her not a fan. So she dried it out better and that’s when I saw the length, she cut off about 4inches!!!! My layers were choppy and it was so thinned out that I looked like I had a freaking mullet. I reached back to see if I can feel my length from the front and I couldn’t even touch the ends and that is when I made eye contact with the customer who was sitting next to me and she made this omg face because I know she heard me tell this girl what I didn’t want and this stylist ignored everything I wanted and literally gave me everything I did not want. My length was gone my beautiful thickness was gone! I started to cry because I felt even more uglier then when I walked in and she told me then that the butterfly cut has all these layers so it will have that kind of mullet effect that I should have asked for long layers in the beginning but I told her why didn’t you tell me this in the beginning when I expressed my concerns of what I didn’t want to look like?! She told me there was miscommunication but there wasn’t. She did what she wanted and I hate my hair I went in there trusting my hair to someone to listen to me and she completely did the opposite and I hate it. They still had me pay only $20 and gave me some stupid mask that in reality nothing with help your hair grow faster then what your body does. I’m a mother of 4 and I have learned to do everything on my own to save money and take care of my kids needs that all I wanted was to feel pampered but I’m stuck looking like Joe dirt for the rest of the year. How could you let someone do this to someone. We clearly discussed everything. I showed her where the length she wanted to cut was too short I didn’t want that much off but she ended up cutting it to what she wanted anyways. I hate ulta for this I really do a women’s hair is their identity it’s what makes your outfit or what just adds on to the end to make you feel beautiful and she took that from me. All I can do it put my hair up in a low bun from now on until I get my length and thickness back. I will never ever return to ulta for a hair cut again in my life and I will not take my daughters there either. As I put my hair up now it’s such a small bun compared to how thick it use to be. Thank you for helping this postpartum mom try to feel beautiful about herself only to feel...

I usually really like this store and never had issues. I go all the time since it's so close. However today i did an online order because i noticed the product i and was out of stock at a lot of the other locations and I did not want to lose it, so i did an online order to hold it till i was able to go. Not knowing it takes hours for it to go through into their store system. I got to the store maybe 20-30 min after making my online pick up order. I was told it take hours for it go through to their system but after 5pm they wouldn't get it till the next day, and it was 7:30pm. No where on the site did it tell me that. I asked since i was there if i could just get the item i paid for and was told no that since they couldn't pull it up on their end, i would have to buy it again through the store and cancel the order online but that it would take days for me to get my money back. The item i bought was over $100 dollars, it was my husband's father's day gift. This is really upsetting and a waist of my time. Now i have to go back waist more time and gas regardless if the store is not that far it's still gas going back and forth. I really didn't understand why once they got the order in the system they couldn't just mark it as done since i picked it up already. I had the email and order number as proof that i bought it. So this company needs to figure out a way to fix this system, because the fact that it takes hours for the store to register the online orders and the fact that after 5pm it won't till the next day is really ridiculous. And I'm really upset i was not able to leave with the item i paid for. I'm not sure how that's OK. I do understand the employees have a policy and have to see it in their system because they did try to pull it up but because it was only done less then an hour ago they were unable to pull it up and that's why i say the company needs to fix the way the system does its online orders. But I'm still really upset i had to leave without my item that i just paid over $100 dollars for and have to go back. So I'm leaving this review so that others can be careful when making online orders and i hope the people who matter will see this review and fix this issue or find a way that will help the online order process be better. Or at least let the people making online orders know...

Let me start by saying that Imani was phenomenal! She was patient and kind, she answered all of my questions and assisted me in purchasing my Clinique skin care products, an entire set. Plus make up. However they were out of stock for the foundation that worked best for me. She gave me a small sample to take home until they got the product back in stock and said to check back in about a week.( let me also say that I can’t just wear just any brand of makeup, I have lupus and psoriasis) Unfortunately each of the 5 times that I returned to purchase the foundation I encountered some very bad customer service and uncaring staff members! The last time I went in I attempted to explain my frustration with having to return 5 times just to get the foundation; I ended up in an actual argument with one of those staff members to the point that I will NEVER EVER shop at Ulta again!! And her manager was standing right there listening to the entire exchange! Now the manager knowing that I was beyond upset offered to at least allow me to take a picture of the correct foundation so that I could go to a place of my choosing to purchase the product. I’m disgusted that this is what passes as customer service these days! I spent 20 years in that industry and that is not at all what I know to be true good customer service!! And I will also be canceling my Ulta card!!! Seriously! Horrific customer care!

As I stated in the beginning, Imani was fabulous! But many of the rest of the employees are less than caring, less than attentive and could really use some re-education on what customer...