Courtyard by Marriott Phoenix West/Avondale — Hotel in Phoenix

This is my third stay at the courtyard and I truly love this hotel over the other Marriott’s in the area. The staff are friendly, kind, competent and the kind of people I feel thankful Marriott employs. I have been recognized as an elite member every single time! All other Marriott’s, only 2, didn’t notice and when I said something, they got kinda rude. This is the opposite! This hotel embody the Marriott guarantee of comfort, relaxation and only once I had an issue with WiFi that they were prompt in helping. I have never had any other issues, only peaceful blissful sleep in heavenly beds with the cleanest air and perfect temperatures of a/c, water (it gets hot and I like a hot shower!) yessss! They provide all your essentials as usual. They even have a free breakfast! This place is the best! There is a bar located conveniently next to the lobby and a little restaurant. Super cute. Their work out room looks sweet, but I haven’t checked it out yet. Maybe my next stay. What else…I could rave about how easy it was to check in early! I checked in at 2 expecting to wait until 3. What service! This is not my first experience here and the first time I stayed with my brother after a very long trip and we slept like babies! He said when he comes back he’s staying here! 🥳 It’s conveniently located close to the freeway and a short drive to tons of restaurants and pretty much anything you need. Oh! They have bathtubs! Not all the Marriott’s have this feature and I love a bubble bath! Thank you for the gorgeous decor, clean room and excellent service. This is by far the superior Marriott in the area. Comparing with tolleson Fairfield and Goodyears Marriott. I plan to try one more just to make sure, but I’m pretty sure you can’t beat this not just luxury stay, but it was lesser priced than the others! I don’t know why, this one is much nicer and newer it seems. Oh, I just love how quiet it is! I can’t hear my neighbors or anyone above me, it’s so peaceful. This is bliss! Thank you Marriott for proving you go above and beyond! If I knew the young lady’s name at the front desk I would praise her. Maybe I will find out before I leave, she has checked me in twice and is an absolute doll and pleasure to...

I am a marriott groupie. I only stay in marriotts because they generally meet my expectations. This one did not. The staff were all friendly and while I only gave 3 stars for service I think that the staff had an control over the service. First ,the overall the communication between reservation/front desk and house keeping are terrible. im a rewards member and I requested on the reservation a pack and play for my one year old and extra foam pillows. Neither were given to us. I had feather pillows. We waited an hour for the pack and play to be delivered to the room. We requested late check out at 2 pm and she put it down in the computer. The housekeeper knocked on our door at 9am. She said it wasn't noted we have late checkout. Thank goodness the baby wasn't napping. The staff and housekeeping were very friendly though. Second, the breakfast add on was terrible. We paid an extra $20 since breakfast wasn't complimentary. We had to go to the front desk and ask for vouchers because the bistro didnt know what I was talking about. The complimentary water was empty but they gave us bottles of water. Half of the menu options we had to choose from for the voucher were not available. There were only like 6 options to begin with. We bought Starbucks coffee but the person making it had no idea how, clearly. Third, the accommodations were not marriott standard. We decided not to shower because the floor while it looked " cleaned" it was disgusting.even the bathroom floor tile didnt look much better. The tv is small and you cant view from your room. Fourth, the location is terrible. The traffic is horrible and you could barely get into the hotel bc the road was lined with semi trucks. The grounds looked out dated and the big dirt yard in front filled with semis made it feel like I was at a truck stop. I cant believe this is what $180 gave me. Would have been better off...

After reading the reviews, I booked apprehensively for the hot tub & “stay for breakfast” rate. The rooms are fine, nothing to write home about. The pull out sofas are very firm - be prepared for that!

I booked the “stay for breakfast” rate. This meant breakfast for 2 adults & children in the room was included. We headed to the bistro, I asked the staff what we should expect and she looked at me as though I was asking her to build a spaceship. Completely dumbfounded.

I’m assuming this act, usually ends with families buying $100 worth of reheated breakfast foods.

I walked away, pulled up my email, went to the front desk and asked what I’m supposed to do with the “stay for breakfast” rate. She also acted surprised, pulled up our reservation, and again made me feel as though I was making this up. She asked me who I booked through (why is this relevant? I booked through the hotels site, btw), finally handing over coupons for….”breakfast” at the bistro.

Magically 8 minutes later the same employee who had no idea what I was talking about, knew exactly what type of breakfast we were talking about and served it promptly.

Because I read reviews prior to coming I knew this was rehearsed scammy behavior. IF you book the “stay for breakfast rate” - it’s absolutely worth it to cash in on! BUT

don’t let them gaslight you into thinking it doesn’t exist!

Hopefully this review will change how they handle distribution of the breakfast cards. 🙂

Overall? I’d pick this hotel over the opponent in the parking lot for the balcony room, the breakfast rate if they make it honest - and hot tub. The pool is also larger.

But the staff trying to scam - come on. Treat people better than that, or don’t work in customer service.

I’m bummed out for all the people who pay extra for this room, then don’t get the breakfast because they are scared to advocate...