Hilton Garden Inn Bakersfield
Hilton Garden Inn Bakersfield things to do, attractions, restaurants, events info and trip planning
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I love Hiton Gardens inns. My favorite amongst Hilton properties. However, they usually meet a certain level of expectation and this one dropped the category on most of its so call Amenities. 1.... problem with digital keys which does happen now and then 2... the reason I book Hilton Garden Inns the on-site restaurant/bar. This one is NOT OPEN ON THE WEEKENDS. Which is not advertised ANYWHERE. Thankfully there was a steakhouse within walking distance or I would have had to Uber somewhere. 3..... the other reason I booked this hotel is because I travel constantly and use laundry facilities when I can, which was my main goal of this stay. Eat at the restaurant while laundry was going But, since the restaurant was closed I went out and didn't get back till 9pm so I decided to do laundry the following morning Wow.....simple washer and dryer couldn't be more of a pain. There is a stupid app to download and then I had to rub back upstairs to put a credit card into the app. The lowest denomination it excepts is $10 which I was going to only use $5. Now $5 is sitting in internet land that I doubt I will ever need. What a scam. After figuring all this out I got the machine to start through Bluetooth. So I came back 30 min later and the washer had stopped at the beginning of the cycle. And now said 33 min. Went to app to restart and it wanted more money. This is where I did end up meeting the ASSISTANT GM. who was trying to be sympathetic however just blamed EVERYTHING on "corporate" the same corporation I give hundred to daily to maintain my diamond membership. He was able to figure it out get washer going. Came back 30 min later (which it's now check out time and had issues with app getting dryer started. The AGM again helped me and we got it started. Oh the kicker is I had gotten a stack of quarters before arriving and since it was an app, I tried using the quarter to purchase dryer sheets and find out....THIS HOTEL IS CASH FREE. now I'm stuck with a pile of quarters in my pocket. Now, after this story, you can't make up the ending. When I retrieved my clothes from the dryer they were still soaking wet. Not damp. As I checked out with wet clothes in my suitcase, the AGM asked if he could put them in an industrial dryer for me but I told him I just wanted to f bomb leave and typical Hilton manager threatened to kick me off the property. Which, I understand the training and the reasoning behind it but it no way did he ever understand my frustration and the inconvenience I was going through. He just kept blaming "corporate" at every step of this process. So I left. Now, does management need to reach out to me. In most cases I would hope they would. However, this is on the NEVER STAY AT THIS HOTEL AGAIN list which is quite small. What management can do is read this to all its employees and learn from how they completely dropped the ball on customer service, fix the problems, and learn from their mistakes. Update: I did arrive at my next Hilton Garden in, chose a room next to the laundry facilities, used my quarters in the dryer and my wet clothes dried in the 40 min as stated. Proving that most Hilton Garden Inns can accommodate its customers.
Jim LeeJim Lee
00
Everything was wonderful. Great stay!! Room was clean. Smelled fresh. Front desk was professional, helpful and kind. Great job with your employees! Food on premise was fabulous - had the smothered chicken! Yum. However 1 main reason I can’t give it a 5. The heating system in the room is seriously flawed. When it reaches proper heat, it then instantly kicks in to AIR CON, then back to heat, then back to AIR CON (non-stop). I definitely didn’t get the good sleep I was so needing here and was bummed. Finally got up at 2:30am and turned the whole heating system off. Woke up to a 65° room. But that heating cooling switching back/forth is not only loud and obnoxious when trying to sleep, it’s INCREDIBLY energy inefficient :(. C’mon Hilton, tell me I had the one room that has yet to been converted to the new heating system?! Room 401. Stayed 12/16/22 - 12/17/22.
Lisa StewartLisa Stewart
00
Comforts of home while you are on the road? Here's the place! Pillows are great and the beds are so comfy! Dinning area is small, but cozy. Same with the bar. Overall this is a great place. If you find yourself in Bakersfield California needing a great place to stay, this is it!
Rodney AckermanRodney Ackerman
00
Nearby Attractions Of Hilton Garden Inn Bakersfield
Buck Owens' Crystal Palace
DoubleTree by Hilton Hotel Bakersfield
Beach Park
Yokuts Park
Fairfield Inn & Suites Bakersfield Central
Star Furniture Bakersfield
Empire Aesthetic Center
The Bakersfield Sign

Buck Owens' Crystal Palace
4.4
(709)Click for details

DoubleTree by Hilton Hotel Bakersfield
3.9
(825)Click for details

Beach Park
4.2
(634)Click for details

Yokuts Park
4.3
(482)Click for details
Nearby Restaurants Of Hilton Garden Inn Bakersfield
Hungry Hunter Steakhouse
Original Hacienda Grill
Benji's French Basque Restaurant
Black Angus Steakhouse
Tastries Bakery
Imbibe Wine & Spirits Merchant
Houston TX Hot Chicken
Denny's
La Imperial Taqueria
HWY 99 CAFE & BAR

Hungry Hunter Steakhouse
4.4
(1.2K)Click for details

Original Hacienda Grill
4.5
(526)Click for details

Benji's French Basque Restaurant
4.5
(460)Click for details

Black Angus Steakhouse
4.3
(1.3K)Click for details
Basic Info
Address
3625 Marriott Dr, Bakersfield, CA 93308
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Phone
(661) 716-1000
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Website
hilton.com
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Reviews
Overview
4
(547 reviews)
Ratings & Description
attractions: Buck Owens' Crystal Palace, DoubleTree by Hilton Hotel Bakersfield, Beach Park, Yokuts Park, Fairfield Inn & Suites Bakersfield Central, Star Furniture Bakersfield, Empire Aesthetic Center, The Bakersfield Sign, restaurants: Hungry Hunter Steakhouse, Original Hacienda Grill, Benji's French Basque Restaurant, Black Angus Steakhouse, Tastries Bakery, Imbibe Wine & Spirits Merchant, Houston TX Hot Chicken, Denny's, La Imperial Taqueria, HWY 99 CAFE & BAR

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