Spectrum Store — Attraction in Bangor

my foldable phone (Razr+) I bought on a promo deal with them 9 months ago broke, assurant insurance said a replacement Razr was not in stock (apparently they have to give the same exact phone) but was told to buy a phone up to $1000 and id get reimbursed. So I go the store, figured it was best bet to get another spectrum phone, was told by spectrum I have to pay off the Razr before they would sell me a new phone to replace it but if they sent me a new directly I wouldn't have to pay anything? Then tell me the payoff amount is way higher then what the promo price on the phone was, because I'm "paying it off early it's full MSRP which is like $1000 not the $600 promo price? So I would have had to spend almost $2000 to get a replacement phone that was covered by insurance!? what an absolute scam between these two companies that clearly have some sort of agreement to screw people over. Needless to say I didn't fall for it, I waited 3 months and called everyday asking if razrs were in stock yet, I got different answers each time like "it's on backorder", it's "discontinued", or "we don't know if we will ever get them just take the reimbursement offer". Well as painful as it was I waited and finally they had some so they sent me a new, one I paid my $30 deductible and sent my old one back and all is well now. But now when my plan is up I'll be switching providers you can count on that what a horrible experience. I don't even know why they have a physical building the staff was useless just kept repeating blaming the insurance company saying it wasn't their problem. manager was never there each of the 3 different days I went even though they said they would be over the phone. 0 stars...

My wife was having problems with her new phone being continuously offline. The employee seemed very disinterested in solving her problem. After we told him what troubleshooting we had already performed, he handed the phone back to my wife and told her to call Spectrum for help. This employee was rude, uneducated on the troubleshooting of a new device, and could care less if he fixed the problem. He did not take ownership of the problem. By the way, when my wife called Spectrum, the customer service tech, Jay, solved the problem in three minutes.

Updated review... today, I returned a cable box, and the girl who took care of me was totally on the ball. She was pleasant and friendly and had me out of there in minutes.

Now, if only we could get Spectrum out of the 1980s and try some "newer" technology. Like voice remote, and adding streaming services, like Tubi, Filmrise, Prime, etc. Their competition in other parts of the country supply all of these things at a much lower price. Oh!! And STOP asking me if I'm still watching!! Some people "listen" to the TV and don't see the message asking if I'm still watching. After all, I'm paying for it. Let me play it 24/7...

I set up an account and was told I would get service that day, picked up my router and all that, waited, no one came. Called again said there was never an appointment made even though I asked the person I spoke to on the phone if they would come today, even set up a time. No one came. Customer service seemed to not care that this had happened and said the best they could do was tomorrow. Please provide your customers with the service they deserve for 60 dollars a month!! Was also told that I had to pick up the equipment, did that and every person in the store said the service people would bring the equipment with them when they came to set it up, even though the gentleman I spoke to on the phone originally said that I had to pick up the equipment in the store. Not to mention the customer service people in the store failed to mention that there was no appointment for me knowing full well that I had tried to get an appointment and chose to ignore the fact that there was nothing scheduled for me. I don’t mind waiting until tomorrow to get internet, but the lack of communication in a company this large is quite frankly...