Papa Johns Pizza — Restaurant in Bangor

I arrived at 11:35 on Super Bowl Sunday to pick up an online order that was ordered days ahead and already paid for. Three employees were there, and no one was in the store. It smelled like freshly smoked marijuana. They said we have no record of this order. I showed them the confirmation email with the order number. They refused to make the order and turned around and went back to what they were doing. Totally ignoring me. When pressed about how they were going to fix this, the "person in charge" said she was going to call the cops. The big guy said, " I only get paid $7 an hour." I guess that isn't enough to do his job. I asked for the owners name and number. The only helpful employee, Amanda, gave me the name Bobby and his phone number. I called Bobby and found out he was the manager, not the owner, and he just said this has happened in the past and had no solution. I asked for the owner's name and number, and he gave me the name David. He, understandably, didn't give me his phone number. I requested a call back within 5 minutes (before I headed back home) and never received a call back. Hey David, if your system for online orders does not work, FIX IT! I have never experienced people less competent before in my life. From the unresponsive owner, David, to the manager, Bobby, to the "girl in charge" to the "I only make $7 an hour guy" this location is...

At least I got my pizza. I guess that's a plus. As soon as I paid the website said 69-79 minutes. I thought "wow". Then about 10 minutes later it texted that my pizza was on its way. 🤔 about 25 minutes after that it actually arrived. Timing not bad... but definitely confusing. I requested contactless delivery & even specified NOT to ring the doorbell cause my dogs will go crazy. The first thing he does is ring the doorbell & dogs go crazy 🙄. Instead of contactless (6 feet away & sets pizza on something so as not to be touching ground as per their website description), he is standing there right in front of me to hand me my pizza. The box looked crushed but my dogs were going crazy so I said thank you & took it inside. When I opened it the pizza was stuck to the lid (hence the crushed box) . Then the crust fell to the bottom & all the toppings remained stuck to the lid. I did what I could to repair it but it was more of a clumpy inconsistent mess at that point. It really wasn't very good. I also ordered the jalapeño poppers. They looked dried out & there was an obscene amount of flour on the dough so they too didn't taste very good. Needless to say I will not be ordering from there again. I thought there would be more consistency between locations but this was an epic fail & I'll just choose a different pizza restaurant...

I went to the store to do a pickup late yesterday evening (1/15/25) that my boyfriend had placed. There was only one gentleman working and he shouldn’t be called a gentleman at all. Upon walking in the store, I witnessed him dropping utensils without washing them and continue using them. He then came over very flustered and was incredibly rude by not saying hello or asking me about my order but instead told me I needed watch where I was standing in case other customers came in (there was no one in sight either in the store or in the parking lot). He then immediately goes out back for several minutes and I see my order just sitting there on the rack complete. He must’ve been embarrassed about me seeing him pick up the dirty stuff off the floor and continue to use it. Once he finally came back out, he checked the list of stickers printed at the machine (there were many backed up) then the monitor and finally the rack. I’m not sure if he’s a new manager (let’s hope not with his attitude and abilities!) or was just on some power trip working alone but I’ve never seen him before and he needs to humble himself. He’s in the customer service industry, he needs to improve greatly on his customer...