This was a disappointing stay for us. I will start by saying that Boardwalk has always been our favorite Disney hotel and we've stayed at a bunch, but this trip was SERIOUSLY off from the moment we arrived. We arrived and opened the trunk to our rental car right next to the fully staffed valet desk. Not a single valet offered any help. We unloaded our own car and were signaled to push the cart on our own (I have never had to take my luggage to my room myself upon arrival at Disney before). About 5 minutes into our trek to the room I told my family that this was wrong. We were lost, we didn't know where we were going, we were tired (flight delayed numerous times) and this was not the Disney I knew. So, I went to the bell desk inside the hotel instead... where I said to one of the gentlemen, hi, we are tired, we just arrived, no one has offered to help with our luggage, and we do not know where we are going. He then asked me my room number and pointed me in the right direction. To this, I responded, does Disney no longer walk guests to rooms and help with luggage? To which the cast member said sure, and finally came and walked us to our room. It was really disappointing that it took so much to get some simple help and direction to our room.

The good: We got a newly renovated room, and it was super tastefully done. We really liked what Disney did here. The bad: The floors were FILTHY. Like hair and solid stains all over, especially in the bathrooms. As I mentioned earlier, we arrived late in the evening and were traveling with three children. We were EXHAUSTED. I called housekeeping service and told them that I was too tired to deal with it tonight but that the floors needed to be cleaned the next day. They were DISGUSTING. they promised they would.... we leave to the park and arrive back the next day, floors have not been clean. Suspect hair that did not belong to us still all over the floors. To this I called again, they came by that night, but my sister was in the room with a headache and asked them to please clean them the next morning when we were gone to the parks. Long story, short - floors were never cleaned. I really could not understand it. We were at Boardwalk in Jan and although found some of the construction intrusive we had a lovely in room stay. This trip was just super disappointing for us. Another disappointing experience, the pizza counter: That evening we arrive late and were starved. We go down to the pizza counter and try to order. It took a while before we could order because there were two cast members having a disagreement about who was going to go on break… finally we get to order…. Disgruntled cast member tells me that they no longer sell whole pies… fine, I say how many slices make up a pie of pizza to which he responds four… I say great, please sell me four slices of pizza, he responds fine but it will be at least 30 minutes. We are starved so of course say no problem. He gives me a receipt and tells me to walk into the lobby of trattoria al forno is where I am immediately handed our pizza. No 30 min wait. It really felt as if we were trying to be discouraged from placing an order there. Overall, really non-magical experience. Another issue, we spent one afternoon by the pool and left early because we found it dirty. There were dirty napkins all over the floor and food / wrappers near the pool. I have never seen a Disney property so poorly managed in my 10+ trips within the past 6 or 7 years. What was supposed to be a special girls trip with my little sister and daughters turned out to be a big disappointment. Won’t return to Boardwalk, which is so sad because it has always been our favorite.