Bummed is the first word that comes to mind. I have been trying to get to this restaurant over the last four Disney trips we've had and finally had a chance. We wanted to get away from the parks for a night

We had a confirmed reservation for four but had to wait. Not a huge deal but this was the first flag. Was seated 20 minutes later and promptly greeted by our server. After some consideration we ordered wine, beverages, charcuterie and a few pizzas. Pretty simple stuff.

Charcuterie came out first. It was ok but wife definitely makes a better one at home. I would not order this again. Then, the wine came out. This was the point of no return for me on my opinion of this restaurant. The wine glass I was served was the dirtiest wine glass I have ever encountered. I have never in my 44 years seen something so disgusting and for the life of me cannot figure out how it made it to the customer's table. My wife's glass was also not clean, but mine was just simply gross. The server was called over and the look on her face said it all.

She disappeared for some time and came back with two full pours (no complaints there) on two clean wine glasses. It was still hard to get over what had just occurred though despite the heavy new pours. Our server, nice as could be in the beginning, would not be seen again until the check was requested.

Pizza took forever to get to our table. Not sure what the hold up was but it took an additional 30 minutes after the wine issue for our table to be served the pizzas. The pizza was ok, would probably eat it again if revisiting, but it was also weird they had no fresh Parmesan to top off the pizza. We were bought out grated Parm in a ramekin from the kitchen. Not the same.

During this time we noticed on 3 (three!) different occurrences, other employees wiping old dirty tables with tiny napkins to reset those tables. No cleaners, no cleaning cloths, just tiny little napkins that go under your drink glasses. It all comes together in my head why we had dirty wine glasses served to us. I cannot get past this.

All while these things were happening we noticed the manager in charge goofing around with his employees, never once walking the restaurant floor and asking tables if everything was ok. I had lots to say which I would have, had he ever approached us. I was not going to seek him out. After finally flagging down our server I paid the bill with normal tip and we got out of there asap to leave this experience behind.

I understand less than great food sometimes, or less than great service, but to witness the uncleanliness that we did was just not acceptable. I hope the manager(s) will see this and reevaluate their procedures. It's ashame because some of the food I saw come out the kitchen did look good..it's not the kitchen's fault. I blame management and perhaps a lack of training for the experience we had that night. Disney should have higher standards than this. I will not be back on my dime.