CPR Cell Phone Repair — Attraction in Beaufort

Considering that I am in the customer service business myself I do not normally leave reviews because I am completely aware that in most business's you cannot please everyone. In this particular situation I believe that my phone was not repaired properly and/or the correct screen was not being used that is supposed to be compatible.

I was pleasant each visit into the store, the first time having my screen replaced on my IPhone 8 plus, as well as the second visit in which the screen quit working.

This is my experience, I took it in and left the phone there per John; he said it would be done in 45 minutes or so, I leave and run some errands and come back in about an hour. He tells me the first screen didn't work so he had to try another. Ok, sure no problem I hangout for a bit and he completes it, good to go. Total cost: $225.00 ( a bit higher than some of the quotes locally around Bluffton but no biggie I wanted it done right). They were recommended to me by T-Mobile in Bluffton. I made sure to ask that these were apple parts and or compatible and at that price I wont have any issues. Super happy to hear a "yes" to that question.

A month or two later I do the most recent update and I wake up the next morning to the finishing screen that says "please click to finalize update" however; the screen doesn't work. I cannot select anything on the screen and nothing I tried worked. I could see everything on the screen but could not select anything.

I call in and they tell me there is no warranty on the screen and I let him know that it has worked up until the point that I did the update. He then proceeds to tell me that he did receive an email saying some of the screens they had received were not compatible with the most recent update and they quit working. (Ok, seriously?!). Still being the laid back person that I am I ask if they can at least just take a look at it to see if there is anything they can do, considering I paid over 200.00 for this screen. He tells me of course, bring it in. They looked at the phone and said that they should be receiving some new screens in about 2 weeks and to come back then. The owner/manager tells me to follow up and check in within the next two weeks. I asked if given the circumstances they would at least cover the part (which was bad when they put it on) and I would cover the labor of having to replace it again. Which, to be honest is more than FAIR.

I call in about two weeks later and they tell me that they are willing to give me 20 dollars off the next screen and that is all they can do. I'm sorry but "20 dollars off" is a complete slap to the face! No thanks, I ended up having to go to Charleston to the Apple store and get a completely new phone (WHICH BY THE WAY WAS $165.00 BRAND NEW!!!! WITHOUT INSURANCE). The apple guys also told me that the digitizer was broken and there were multiple screws left loose on the old screen which would have eventually caused more damage. Needless to say, just go to apple if you...

I had one phone that needed the screen replaced TWICE! Both times they told me what would need to be replaced (one time it was just some thing that powers? The screen) and when i asked how long it would take (screen replaced) he said “its an easy fix, i am very busy but it shouldn’t take more than an hour” i waited at the next door dominos and 43 min later my SIL got an email it was done. When we asked the price he said “oh since it was a bit of a hassle with the glass shards and your overheating/swelling battery ill call it $150” They’re literally the best. If they say an hour that means “35 min to fix and the rest is your ride here” they even replaced the swelling battery for $15 instead of $93! I recently bought an Otter Box case but couldn’t get my phone in and whilst conversing with a customer they just did it like some kind of wizard man. Today i have to exchange a charger i bought yesterday bc the part that i assumed would be a USB was a C. So i hope i can just run in and grab the right one 😅 but overall a great repair store with honest, reliable, consistent and knowledgeable...

Because zero stars is not an option...McDonald's has better customer service guys. Just doing my part so that everyone knows there are levels to quality in screen replacements and they only use the "best" but they can also get them for $98 so make sure to ask for a basic screen b/c the "best" broke within 2 weeks...watch and phone screen. I spent $520 here a little over a month ago and still have 2 broken screens that are being excused. Of course it's all my fault they both did the same thing around the same time. Duh! Our devices still work, alarms sound, it's literally just the screen. Instead of attempting to help in ANY way, the store manager actually yelled at me and was overly defensive of his employee while completely unaware of the situation. Poor excuse for customer service and DEFINITELY not professional. The manager's unprofessionalism went as low as naming and bad mouthing his competition. Take your business anywhere else. I highly recommend Sebastian's multi service....