Stokes Used Car Center — Local services in Beaufort

BEWARE!! I went to trade in my car, which unfortunately, I am upside down in. I called first and explained my situation to Andrew, the general manager, before going because I knew that a trade-in might not be possible. I was told to come in and he was sure that we could work something out. When I arrived, I once again explained my situation and made it VERY CLEAR that I didn't want to get into a situation where my payments would be more than $20 or so more than I am paying now. After "running the numbers", Andrew told me that I had too much negative equity to trade in. He then asked me if I knew anyone who could take over my payments. My response was "No, absolutely not". He then asked if I could put down $5000. Again I said no. He then said ".Let me check some things, run some numbers and see what we can work out". I sat there for about 45 minutes before my salesman brought an SUV around for me to test drive. After driving, I confirmed that the payments were within my range. At this point I was very pleased that true to his word, Andrew had worked it out for me. However, everytime I asked my salesman anything about the "numbers", he would tell me that he knew nothing about it, that I would get all of the info from the "finance guy". After waiting for another 1 1/2 hours, we finally made it back to the financing office. As the guy (who was very nice) began going over the contract, I noticed that he didn't mention my trade in. When I asked him about it, he said that there was no trade in. Of course I was concerned. He left to talk to Andrew about why the trade in was not in the contract and guess what??? Andrew informed him that he couldn't take my trade in, but was still selling me a car! In other words, his solution to my problem of getting rid of my current car and staying around my current payment was to double my monthly payment by selling me a second car. He claims that it was a miscommunication... I beg to differ. It is very obvious that his goal was to sell a car regardless of the position it would put me in. No wonder car salesmen have a bad reputation. Thank goodness I thought to ask about the trade-in or I would have woken up this morning not only upside down in my current car, but with an additional car and a second $400 car payment. In addition, when I spoke to Andrew about what he had tried to do, he was unapologetic and suddenly very matter of fact. He basically acted as if he was trying to do me a big favor. I felt like I was in the "Twilight Zone". Who in their right mind would go to trade in a car and come home with that car AND another car/payment to boot? I very rarely write reviews, but felt that I needed to share my experience so that others don't get taken advantage of as I almost did. Since I couldn't give zero stars, the one star goes to the "finance guy", who seemed as taken aback by the...

Not all stokes are the same I don't recommend this one! I went in knowing I was going to buy a car. They showed me one and I loved it, my kids loved it. It was perfect. Had excellent safety reviews, excellent reliability reviews and was big enough for my big family. Put the money down, signed for it, Was told I could not take it home as it had to go into the shop still but should be able to pick it up the next day. Never heard from them the next day. Called them on Wednesday and asked. Was told it was still in the shop and that there was a snag with financing as my last pay stub I had had covid. I asked if I could get something from my manager, etc proving that I make what I do or if we could wait until Friday to have my next full paystub. The conversation was spotty from then on. Friday I finally called and asked if they had received my paystubs I had sent them. They informed me yes but that the car I had a contract for in hand was no longer available. They sold it twice, and waited to tell me while keeping my money. I asked for my money back and they back peddled. Hold on we've got something for you. I told them I wanted a similar car for the same price. They said ok. Asked me about a car that did not have good reliability reviews, or the options the other car had. I said no please just give me my money back. They then convinced me another time to let them figure it out. At this point it had been a week they had been holding on to my money. So I told them I'm coming in tomorrow morning and am either buying a car on the lot that I can take home that day or I want my money back. Went in in the morning and they asked me to put down 1500 more for a lesser car. Told me they couldn't drop the price on the car any lower. They were already losing money. Which we all know is not true. So rather than trying to right they're wrong, they tried to get even more profit. They refunded me, but since I put some cash down was told they would need to write me a check. And I would get a call the next business day. Never heard from them so a week later had to call them to get my check. If you do choose to go here, go to Robert. He seemed to be the only non scammy...

My wife and I were shopping around trying to invest in a vehicle. We went to several different dealerships and was strung along, mislead and was even sold dreams that they crushed. We both started to lose hope and beginning to give up. But we decided to stop at stokes used car center at a final attempt to achieve our goal of getting a car. At this point we have no hope and just praying for a miracle. As soon as we walked in we were approached by a sales man, Roberto and he was super polite with positive energy. He heard us out and felt our frustration and immediately began to do his best to rectify everything towards our goal of owing a vehicle. He was super informative and extremely straight forward during the entire process. Enlightened us on every detail we needed to know about everything possible. Instantly he restored our faith and assisted us to the maximum ability possible. After all his hard work and devotion towards our desires he presented us with the opportunity to purchase a 2021 Chevy Malibu. We were overcomed with joy and relief of Roberto's professional capabilities and care towards our wants and needs. He opened many doors for my wife and I to prosper towards the highest elevation possible. Truly blessed for his help and would highly recommend anyone in Beaufort or surrounding areas to go to Stokes used car center and request to Roberto. If it's possible for you to get a vehicle i GUARANTEE he will make it happen for you. And the financial guy, Matt who does the financial paperwork is a excellent live spirit guy who will definitely make you smile and feel good about yourself. Overall Stokes used car center is most definitely the best place to go to in Beaufort, probably even in South Carolina. All this success and happiness in my life to follow is thanks to them. Roberto deserves to be the best salesman of the Year!! The man deserves the highest promotion possible for him!! Thank you Stokes used...