Office Depot — Attraction in Beaumont

Their website does not make printing easy. I had a pre-designed save-the-date card that needed to be printed on a specific sized sheet. I selected said sheet size, formatted it "perfectly" online. I spent the extra time to make sure it was centered and everything, so the cut would be perfect. I wait an extra day to make sure they are really done, as I work in retail myself and understand it gets busy. I come into the store today to pick them up, and they're printed out on the right cardstock, but on a full copy-paper size; not the size I ordered. When asked why they are not the right size, I was informed that even though the order paper says the "final size" is to be much smaller than a copy paper, because nothing is in the finishing options (because it was done online, and I do not work there, so how would I know) I get to cut them myself... I paid money for an unfinished product and unfinished service. I understand times are hard now and staffing is hard, people call in, but when customers pay for something, I believe it should be finished, not be told that there is a communal paper cutter that I can spend my time at, that may or may not have been sanitized (I didn't look too hard at the area, as I was and still am in disbelief). I was told from a friend to print here, so I tried it, but never again. The website isn't mobile friendly, so even that took me a while to get done on a laptop because one option to customize I needed wasn't available on my phone. So if you want to print here, and you're doing an online order that you designed yourself, fair warning you have to tell them to cut it. They've "never seen" and order like this before and are not willing to help. That is what a manager told me... I'm not one to argue, because I understand technicalities and all that fun...

This is one of the worse Office Depots. I came to the store to pick up some papers I needed to print. I was overcharged online more than what the price is in store. When I got to the store, they had the gates pulled and a sign that said they closed at 6 and they did not give any warning that the store was closing early nor tell me when my papers were ready for pickup. An older white gentlemen who appeared to be the manager stared at me rudely and then passed me up twice never coming to the door to even check on me as a customer to see what I might need. They left the door unlocked, so I pushed it open to get his attention since he decided to ignore me. He gave me the rudest facial expression and told me they were closed and walked away without even showing any remorse when I informed him that it was important papers that I needed to send off today. Another employee, a younger black woman came to me at the door offered to give me a refund in the morning. I told her I already paid for the papers and just needed them printed which wasn’t much from their part. She told me their whole system was down and she couldn’t even print them. Terrible business and terrible...

I went today to print some photos, around 12pm-12:30 maybe. The lady who attended me was extremely nice and helpful, she even helped me cut my pictures, something i had to do myself with scissors when i went on october, saving me time and the hazard. I hope she is recognized for going above and beyond without one asking for it. Little things like that and smiling and making nice comments, make the service experience 100% different, in this case, to make me leave with a...