Chuck E. Cheese — Restaurant in Beaumont

To whom it may concern,

Tonight I had my daughters 4th birthday, For one. This place is absolutely disgusting. I have pictures. The restroom reeked, you could smell them from the party table, they were blocked off with danger tape in the women’s, pee absolutely all over the toilets and floor. One of the stalls were clogged, the other was covered in pee. Trash everywhere. This is a child’s environment this should not be allowed. For two. The mouse was absolutely horrible, he walked sluggishly out of the room, I have entire video of performance. He was so bad he didn’t even interact with the birthday girl. There was so many kids that wasn’t a part of my party in the box my daughter just walked off after being ignored the whole time by “Mr Chuck e Cheese” this whole performance was trashy and un called for. She didn’t even want to open her gifts after all this just wanted to jump. For three. All her tickets she won 7k she wanted a my little pony and they bring it out and it has pen marks on it. I have pictures of this also. I asked the lady she said it was the last one I said okay we don’t want it. So she snatched it, went to the back “tried to wipe it off.” Didn’t come off so I said whatever I’ll contact someone. Let my daughter choose what else she wanted. Packed up and we left. This was the worse experience I have dealt with by far my niece had her birthday in Austin at Chuck E. Cheese and it was a whole vibe this was pathetic. We spent $400 for poor service people playing on their phone, smelling sewer, smelling marijuana. I will be contacting who I need to to handle this. Please reply and I’ll be so glad to send over all the evidence pictures, videos and everything else you need. I want a refund for having to suffer thru this misery. If the mouse would have actually made a performance instead of breaking my daughter’s heart. Maybe I would have let the rest go but this was an all around worse...

Had a party here & specifically asked if latex balloons were banned from the facility due to latex allergies. Was told no balloons were allowed due to that risk. Walked in to set up for party & latex balloons were EVERYWHERE!! Was lied to & a portion of my family had to leave party due to this. My children were very upset over this. Management claimed I was never told balloons were not allowed. Could not get money back for those who could not attend unless risking anaphylactic shock or death from the powder particles floating in the air from those balloons. Teens will run over the small children if an adult is not right beside them to stand watch. All the staff is rude and act like they have better things to...

Pandemic Timeframe | If you're following social distancing and slowly trying to get back into the words, go in the morning when they open. We go right at opening once or twice a month and share the restaurant with maybe like one or two other families. My son gets to freely run around and play his games.

The pizza is a whole nother story. The pizza here is better than it deserves to be haha. It's actually REALLY good!! It's crispy, flavorful, and not too greasy. Better than Domino's and Pizza Hut.

There is a guy there that has long, long black braids/dreads. He is so friendly to our toddler and we love seeing him there. He's more present to customers than anyone else in the restaurant, even...