Five Below — Local services in Beaumont

RACIAL PROFILING!!! My son and I were watched in this store and i am still angry! I gazed back at the employee after being stared at as we looked at incense. She quickly turns and goes up front. Then over the loudspeaker they announce to customers that the store was using some kind of security surveillance. (Never heard that before in ANY other 5 below I've been in.) Okaaay...whatever. After finishing our browsing and heades to the front, the manager almost runs into me headed to where we were almost tripping herself turning around with so much urgency...just to stand up front and watch us checkout. WE garnered all that attention!! As if their wasn't a store full of other people. If yall are gonna profile and watch people...don't make it so obvious! I won't spend another damn...

when you call the number, it doesnt even ring, it goes straight to a pre-recorded voice, says all of their employees are busy (yeah right) and tells you how to find the hours. it then acts like its finally calling the store, but then a robo-voice tells you yet again how to find the hours, and then just hangs up on you. never is there an option to actually speak to someone who works there. i'm a broke college student, and right now gas is way too expensive for me to drive all the way there and back if they don't have what i'm looking for! fix your phone system or don't put "call store" as an option if you never give us the chance to speak with someone at the store!

(i love this store, i made this 1 star so i know they'll see it. and when they fix the issue, i'll...

This review is all about Cass!!!! Cass is professional, kind, patient and extremely good with customers. We visited this location while keeping our three grandchildren for summer break; one of whom is autistic, so he is quite rambunctious. All the grandkids had their separate money to pay with and Cass kindly rung up each child separately which made our time spent at Five Below so very special. She explained to me that we could not ring it up eventhough it looked like a self checkout, and there was quite a line, but she was so attentive and caring that I felt we were the only one she had to wait on at the time. Thank you so much dear Cass for shining your beautiful light and making me a return customer to Five Below and send...